Recently, I had an enlightening conversation with one of our valued customers. They were grappling with a common issue: their team was spending more time on mundane tasks like record-keeping and documentation than on meaningful customer interactions. 📉

After conducting an internal survey, they discovered a growing sense of frustration among employees due to this imbalance. 😞

But here's where the story takes a turn for the better! 💡 I introduced them to Zoom's AI Companion, specifically the Meeting Summary feature. And guess what? It was a game-changer! Not only did it address their primary concern, but it also came at no extra cost with their existing licenses. 🚀

Fast forward to today, and the results are nothing short of remarkable! 🎉 Their pilot group has embraced the technology with open arms, and the feedback? Exceptional! 🌟

Gone are the days of burnout from tedious tasks. Now, after each meeting, they receive a comprehensive summary straight to their inbox, ready to be seamlessly integrated into their CRM. 💼✨

With the completion of phase 2 deployment, they've successfully onboarded 100% of their users! 🚀

If you find yourself nodding along because you're facing similar challenges, worry not! We've got your back. Click the link below to discover how you too can activate Meeting Summaries and reclaim your focus on what truly matters – meaningful connections with your customers! 🤝💼

Activate Your Meeting Summaries Now!

Planning events can be a complicated and stressful process, especially when it comes to coordinating with a large group of people. Fortunately, with the help of technology, there are tools that can make the process smoother. One tool that comes to mind is Zoom Notes. 

Many still prefer the old fashion way of writing. I am a big writer myself, but I am now embracing the change after one of my customers shared how efficient she became after incorporating the use of Zoom Notes in planning their company events. During a business review with one of my customers, who is part of a non-profit organization, she shared that they organize events once in a while, and conduct fund-raising events. She expressed that she finds Zoom Notes a valuable tool for event planning as she's able to manage it anywhere, share it with peers, and have one place to access her notes. Below are some key takeaways from the conversation with her about how she neatly plans their events using Zoom Notes. 

• Collaborative brainstorming: Brainstorming is an essential part of event planning, and Zoom notes make it easy to collaborate and share ideas. Zoom Notes can be shared to internal and external contacts so all team members can write down their ideas in the shared notes, and others can add their own comments and suggestions. It's easier to  communicate between team members, eliminating the need for separate chat or messaging platforms as the people whom you shared the notes to can access it anytime.
• Personalized space: You can add images and links for a more personalized touch. You can add logos, event banners, links to resources, or even an image of a map's QR code to show where an event will take place.    

• Agendas and action items: Keeping track of what needs to be discussed and what tasks need to be completed can be challenging. Zoom notes make it easy to create a meeting agenda as you can do it in advance and keep track of action items by making use of the "checklist" feature.

• Meeting minutes: After a meeting, it can be challenging to remember everything that was discussed. Zoom notes can be used to create meeting minutes, ensuring all important points are captured and can be referred to later. You can use it before the meeting, while in a meeting, or even outside the meeting.  

Overall, Zoom notes can be a valuable tool even for event planners, as it makes it easier to collaborate, share ideas, and stay organized. By utilizing this feature, event planning teams can ensure that everyone is on the same page, and the event runs smoothly.

Bridging the Gap Between Remote and In-Person Collaboration

In today's hybrid work environment, some of us commute to the office, others work remotely, and some enjoy the flexibility of working from anywhere. While we value face-to-face interaction, we can't always be physically present in the same location at the same time. Zoom bridges this gap by ensuring everyone feels included, can share ideas, and collaborates effectively as one team.

What Zoom Rooms does well is utilizing AI and a single camera to enhance the experience in smaller meeting rooms that ensures equal participation by providing each individual a dedicated space in the gallery view.

The usual concern these days is about utilizing larger rooms with more people since they have difficulty seeing and hearing everyone clearly for remote participants and having limited visibility due to the size of the space or individuals being obscured by others.

Now that's where Zoom Intelligent Director comes in, it...

• Leverages AI technology and multiple cameras to capture and analyze video feeds in real-time.
• Selects the best view of each participant, providing everyone with equal visibility and fostering inclusivity.
• Adapts automatically as people enter and leave the room, eliminating the need for manual adjustments.
• Allows participants to move around freely, gesture naturally, and collaborate seamlessly, even when whiteboarding.
• Ensures everyone in the room is seen and heard, even if someone is temporarily blocked.

   

   

  Whether you're participating remotely or in-person, Zoom Intelligent Director creates an inclusive and collaborative experience for all. Contact your Zoom Account Executive to find out more!

   

  Intelligent Director with Logitech: https://www.youtube.com/watch?v=jhiwv0SCa7I

  Intelligent Director with Poly: https://www.youtube.com/watch?v=NdKhoL7EtI0 

  

  

Hello,

I accidentally clicked Educational Institution while trying to sign up and now I cannot complete a sign up through the email I wish to use Zoom through. I'm currently using another email to post this. Is there any way to undo this so I can continue the sign up process?

Thank you very much!

Hello, I have a question to which I'd appreciate someone's responding. I teach a business course to college students, and I wanted to show an excerpt from the video "House of Games," which is on Amazon. When I tried to show the video, the sound came through but the screen didn't. However, when I've shown YouTube material it came through. Has Amazon put a block on rebroadcasting Prime video via Zoom?  If so, is there a way to get them to take it off? Thanks for any info, mlangbert@hvc.rr.com. Mitchell Langbert

As CSMs, we help our customers find ways to optimize their Zoom experience. Recently, I had the opportunity to work with a customer who was using a combination of Zoom One Business for their meetings, Zoom Phone, and Zoom Rooms licenses. While this setup initially seemed suitable, a closer look revealed a better option.

During our Account Review meeting, we discovered that Zoom One Business Plus perfectly aligned with their needs. This plan not only offered all the features they were already using but also unlocked a treasure trove of valuable bonus functionalities at a significantly reduced cost. The switch to Zoom One Business Plus brought several key advantages:

• Cost Savings: They experienced substantial financial savings compared to their previous multi-license setup.
• Streamlined Management: By consolidating licenses into one plan, they simplified subscription management.
• Enhanced Capabilities: They gained access to exciting features like Workspace Management, Visitor Management, translated captions, and increased cloud recording storage, empowering them with improved collaboration and communication.

This success story exemplifies the importance of continuously evaluating your Zoom subscription. By working together, we can identify the most cost-effective and feature-rich plan that perfectly aligns with your specific needs.

Are you also looking to optimize your Zoom usage and costs? We are here to help! Let’s discuss your unique needs and discover how you can maximize the benefits of Zoom for your business.

I haven't touched on Scheduling Privilege in a while, but it came up twice during my recent Business Reviews, proving its significance in resolving ongoing customer issues.

Scheduling privilege is designed for a user or an executive admin to:

• Assign or delegate a user or multiple users in your account to schedule meetings on your behalf. 
• Schedule meetings on behalf of a user (or multiple users) that has assigned you scheduling privilege. If both users have a webinar license, they can also schedule webinars for you.
• Access cloud recordings and meeting reports for those you are a delegate for. 
• Act as an alternative host for any meetings you have scheduling privilege for. 

This allows for more productivity and flexibility for teams that schedule meetings for each other. 

In one instance, an admin from a law firm shared a common pain point: scheduling meetings when a paralegal is unavailable. Previously, their paralegals manually checked the attorney's calendar, scheduled meetings, and invited participants, resulting in the paralegal's name appearing as the host instead of the attorney's which causes confusion. With this, I discussed how Scheduling Privilege works and showed how to assign a user the privilege and schedule meetings for others. They were not aware that this feature exists so the admin was very happy to learn about this solution which can definitely streamline their workflows.

In another case, an IT professional highlighted issues with the Meeting Summary feature, initially presumed to be a technical glitch requiring support intervention. However, upon further investigation, it was revealed that the inconsistency in Meeting Summary functionality was linked to Scheduling Privilege. The user scheduling the meeting on behalf of the host lacked the necessary delegation, preventing the host from receiving the recap. I helped the admin make the necessary changes and the customer was relieved to know that the resolution was a straightforward implementation of Scheduling Privilege.

These examples underscore the importance of keeping our clients informed about powerful features like Scheduling Privilege, showcasing our commitment to addressing their unique needs and providing effective solutions. As we move forward, let's continue to leverage such features to empower our users and enhance their overall experience with our platform.

Recreate the feel of your class or conference room by placing up to 25 video participants onto a single virtual background with Immersive View.

Participants are automatically placed onto provided scenes and the host can adjust the arrangements as needed. The host can also use their own custom background for a unique scene. While this does not require use of the Virtual Background feature, it does work best when everyone has this functionality.

When used in a webinar, the host and panelists will be placed together onto the virtual background, while attendees view the scene.