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The evolved Zoom Phone add-on

Community Champion | Zoom Employee
Community Champion | Zoom Employee

I was with an account review with the client. In our discussion, the client shared their current challenges, specifically the need to track real-time and historical analytics for all call queues. Their goal is to maintain a vigilant eye on workforce dynamics, allowing them to respond swiftly to changing requirements. What stands out to me about their solution is the harmonious integration of team SMS and the incorporation of the floating widget, resulting in a seamless fusion of features that feels like a combination of the best elements from different realms.


The appeal lies in the ability of their solution to simultaneously address the imperative for immediate insights into call queues and the convenience of team communication through SMS. The floating widget adds an extra layer of user-friendly functionality, contributing to an overall experience that truly encapsulates the advantages of both worlds of Zoom Phone and PowerPack.

"Challenges help us grow, try and learn new things, welcome constructive feedback, embrace uncertainty, and always assume the best intentions, especially with our teammates." - from a respected leader

Zoom Moderator
Zoom Moderator

Zoom Phone for the win 👏

Zoom Community Team
Have you heard of Zoom AI Companion?

  • Zoom Mobile and Desktop App. ...
  • Desk Phone Support. ...
  • Call Transfer. ...
  • Call Forwarding. ...
  • Voicemail. ...
  • Call Recording. .