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I reached out to support but the confirmed this is not possible currently. We answer phones on a physical phone, but to help assist the staff answering the phone we were hoping the use the call summary and live transcription features in the app. It i... Show more

I reached out to support but the confirmed this is not possible currently. We answer phones on a physical phone, but to help assist the staff answering the phone we were hoping the use the call summary and live transcription features in the app. It is not currently possible if the app is paired to the phone and the phone answers to the call to get those features.


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Webhook only app requires scopes but I cannot add scopes

I am trying to activate the "Meeting has been created" webhook, but i am unable to select it as an event subscription because "You do not have permission to use this event. please reach out to your admin to grant you permission". I have access to the... Show more

I am trying to activate the "Meeting has been created" webhook, but i am unable to select it as an event subscription because "You do not have permission to use this event. please reach out to your admin to grant you permission". I have access to the admin account but cant figure out what permission i need? Online sources tell me to add "scopes" but because this is a webhook only app, I am unable to add scopes. The webhook URL has been validated and works, I just cant add the specific event type. How do i get the webhook to work?

 


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Delegation calls: disable ringing on Mobile App Only

We are about a month away from go-live with Zoom phone. In our testing we’ve found that delegation calls with ring all of the delegatee’s devices, including their mobile phone apps. Has anyone found a way to limit this? My concern is bosses lines rin... Show more

We are about a month away from go-live with Zoom phone. In our testing we’ve found that delegation calls with ring all of the delegatee’s devices, including their mobile phone apps. Has anyone found a way to limit this? My concern is bosses lines ringing on their assistants cell phones at all times, including lunch breaks, after-hours and weekends.

Thank you in advance!


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Pop Up

how do i stop the otter pop up

zoom pro

when I want upgrade to PRO, I have to select the number of users..
Please explain what is the function of this thing.

 

 

 

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Payment is declined because on your web site there is no 3D SECURE

I have been trying for over a week now to make a payment on my account, but I keep getting this error message:"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."PLEASE OPEN THE... Show more

I have been trying for over a week now to make a payment on my account, but I keep getting this error message:

"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."
PLEASE OPEN  THE 3D SECURE FOR YOUR WEB SITE
 I am from Turkey and i cant pay 


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free for education for more than 40 min?

I just signed up for Zoom so I can have 90-minute calls as an educator.  My account shows that I can only get 40 minutes - how can I get this changed?

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Resolved! How do I obtain a BAA to be HIPAA compliant?

Hi. I have spent a few hours looking up how to set up Zoom healthcare. I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare. Also... Show more

Hi. I have spent a few hours looking up how to set up Zoom healthcare.  I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare.  Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint.  I have tried calling the sales team but no one actually picks up the phone.  

 

Can someone please explain how I can obtain a BAA.  This has become rather time consuming.  Need help!

 

Thank you 


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Resolved! Emailing reminders for subscription renewal

Hi! 

Does Zoom send out email reminders to Zoom users informing them about their upcoming renewal?

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Zoom start the meeting then crash twice

I didn't know the reason for real, but I noticed that when I try to click on the audio settings the app crash, I asked then I found that I put my mic default format to the max 192kHz then I asked copilot, and I found out that zoom app crashes if your... Show more

I didn't know the reason for real, but I noticed that when I try to click on the audio settings the app crash, I asked then I found that I put my mic default format to the max 192kHz then I asked copilot, and I found out that zoom app crashes if your mic format is higher than 48kHz so that is the reason I hope I helped someone to fix this problem.


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