Virtual Receptionist

[jurban]

I am setting up a virtual receptionist station; four users are assigned to receive the call. It always goes to the user whose last name starts with B, and if they decline it, the call ends. Is there a timeout period on when it would go on to the next person? If the first person declines it, why doesn't it move on to the following user?  I would like to avoid having an individual button for each person. 

[Vinnie]

Can you elaborate on the Setup? What are the Actions Buttons you have added, etc.?

You should be using Action type: Zoom Phone, Call Queue and create/use a Zoom Call Queue with all the 4 users you want to be answering the call. 

This article explains how to manage Zoom Call Queues:  

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064844

I hope this solves your issue. If so, mark (Accept as Solution)

Vinnie.

[jurban]

The action type is Contacts or Zoom Rooms from the account, we are not assigning a number to the kiosk. 

[Vinnie]

Hello @jurban 

I thought I included Kiosk configuration to use it as a Kiosk/Virtual Receptionist but I didn't:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064706 

• What I am proposing is to change the "Action Type" and use "Zoom Phone" so it will allow you to use a "Zoom Call Queue" as the destination to properly ring in a Group of People as oppose to have 1 button per person (it doesn't rotated them), but for this to be enabled, you first need to create/assign a Zome Phone Extension to the Zoom Kiosk (Zoom Room).
• First you need to create/associate a "Zoom Phone Extension" to the Kiosk you created (no License needed for internal calls as far as I know): Go to "ADMIN > Phone System Management > Users & Rooms > Zoom Room > Add" and then select the "Zoom Room": You should see in the list of options  "Zoom Kiosk" you seemed to have already created. This will give it an Zoom Phone Extension (No need for a Calling Package or an External Number.
• If you haven't created a Zoom Call Queue yet with the four (4) actual Receptionist that would be answering calls, please do so because you will needed for the next step. You can make it "Sequential", "Simultaneous", etc., and add/remove Receptionists as needed in the future.
• With the previous step done, now to go back to the Kiosk, select  "Zoom Phone |  Call Queue" as Action Type and Destination, and select the actual Zoom Call Queue destination.

I think this should do the trick !

I hope this solves your issue. If so, mark (Accept as Solution)

Vinnie