Agent missing/declining calls with Auto Answer on?

[prime47]

We have our agents on auto answer but noticed calls getting to the overflow queue earlier than our time settings.

When we looked into the call, the event details seem to indicate the agent 'Hung Up'' but it still moved to overflow?   Wouldnt the call end if our agent hangs up? Could someone help explain this behavior so we can coach to prevent it from happening in the future?

[CM1515]

You can check the exits on the Route to queue widget on the flow associated to the queue as well as the settings of the Queue > Overflow route settings. 

It seems if an agent manually ends the call before 10 seconds (after auto accepting) the overflow option is triggered. Which I found out through the same experiences.