prime47
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Newcomer
since ‎2024-10-25
‎2025-10-07

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Agent Hang Ups

2025-04-25 06:20 AM
Hello! We have our queue set to auto answer. Recently we have noticed calls being transferred from that queue to our overflow queue, and in the event details it appears the call is accepted and then our agent 'hangs up' shortly after acceptance. Luck...

Agent missing/declining calls with Auto Answer on?

2025-03-13 05:29 AM
We have our agents on auto answer but noticed calls getting to the overflow queue earlier than our time settings. When we looked into the call, the event details seem to indicate the agent 'Hung Up'' but it still moved to overflow? Wouldnt the call e...