[BUG] Zoom crashes if the microphone frequency is high

[furtadopires]

Tested version: 6.3.5 (54827)

Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly.

Mic configuration: 1 channel, 24 bits, 192000 Hz

To reproduce:

- Change the microphone settings to 1 channel, 24 bits, 192000 Hz in the windows sound config

- Try to either make a call or open the settings in the audio session

- The call / settings window will instantly crash

Workaround

- Set the microphone to use a lower frequency (like 96000 Hz or lower)

[ExpertswhoJohn]

hi @furtadopires 

Thanks for this comment I will pass it on
all the best

John

[fahmi_ipb]

I'm having similar issue. This issue started to appear after I updated Zoom to v3.6.5. My mic has only one input format in Windows settings: 1 channel, 24 bit, 192k Hz.

Several tips I have tried:

1. Uninstall Zoom using ZoomClean and then reinstalling the latest version, does not work❌

2. Downgrade Zoom to older version, does not work, Zoom require latest version to login❌

3. Change input device format/freq, my mic does not have another format available in Windows settings❌

4. Send report through Settings > Statistics > Send Report

For now, I have to switch to other video conference solution while waiting for this issue to be resolved.

Reference:
https://community.zoom.com/t5/Zoom-Meetings/Zoom-Desktop-App-Crashing-lt-gt-Microphone-Condenser/td-...

[miker1]

Exactly same here!

Not having this issue in MS-Teams nor Google Meet; only happens in Zoom.

I hope a solution by Zoom.  This kind of devices were working fine some releases behind.

[Jimmy_3100]

I am running into this issue as well.

[DRC-OH]

Same problem, no options other than use lesser microphone.  Please fix as soon as possible.

[storyhub]

As an audio engineer what you are making reference to is the digital clock sample rate. In digital audio systems there is a master clock that all other devices are slave to and must be syncd and locked in order for audio to be heard. Typically the master clock is the internal clock on the internal sound card or the clock of an external audio interface. For video streaming the standard clock sample rate is 48KHz. Trying to send audio at higher sample rates would reguire the hardware or software to convert back to 48KHz for streaming. There is no advantage to setting a higher sample rate. 192KHz is only used in audio studio recording situations for tracking to minimize digital artifacts when mixing. Mixing actually resamples the audio to 44.1KHz for final output. Since you have not stated what microphone is being used it is difficult to give precise instructions with respect to settings. Since you make reference to the Windows settings (not clear which OS is being used) the best I could recommend is to try setting the clock to 48KHz (which should work fine since you stated that a 96KHz clock did work). There is no advantage to using higher clock sample rates, but there are numerous disadvantages.