Meetings only 40 minutes despite renewal

Recently, I have renewed my subscription. However, the meetings are still at 40 minutes and it disturbs the smooth conduct of my classes. 
Ticket # BIL1531354  dated 08 Oct 2024, and nobody has responded to it. 
It shows my priority is low - as if I am a free and basic user. If the company can do the sales round the clock then why not round the clock customer service. At the least listen to my query.