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[luiza_lusvarghi]

every year zoom charges me the subscription fee in advance and I lose 1 or 2 months of my subscription. They send me an email asking me to update my details, but it's only to charge me. How do I claim back the months I've lost?

[aileenfelix]

Hi luiza_lusvarghi - I would recommend that you reach-out to your Account Manager for this and also submit a Billing case through this link so our Billing Specialists can also assist. Thank you.