I am struggling with the updates to Zoom that happened yesterday. I have a PC and use the whiteboard all the time.  The new toolbar is now located on the left side. My first issue is that I cant seem to drag it any where else.

Secondly, when I click on the pencil, the option box appears. But the box will not go away. It should disappear when i start drawing but it doesn't. I stopped the "share" and the option box was still on my screen over top of a web page. The only way I could get it to go away was to end the meeting.

Also the eraser is SUPER SENSITIVE.  I go to erase something and other items disappear. This is really annoying. I then have to redraw the parts that disappear. Very unprofessional when working with a client. Please fix the eraser issues!

I couldn't for the life of me figure out how to submit a ticket. I have the $15.99/month plan so I can't talk to a live representative. If its true that I can submit a ticket, then make it easier to find how to do so. Thank you.

Quiet frustrating: I've prepared several whiteboards for the simultaneous use in the session. I was opening these whiteboards and was writing on them - but the participiants could not use them. So no collaboration was possible. Just one participant was able to write on my prepared whiteboard - while his access via browser. 

So how can I use prepared (!) whiteboards as a starting point for working and writing on it? 

And furthermore: When it will be possible to provide prepared whiteboards in breakout rooms?

Thanks for help. While that was a annoying experience. 😞

Hi all, I use zoom to tutor students in math. Often I need a grid or coordinate plane as an overlay to the whiteboard. But, I don't know either how to drop an overlay - maybe a grid I make in excel - onto the whiteboard, where I'm still able to mark the grid with numbers, lines, dots, arrows, etc. 

Or, is there already a pre-made coordinate plane through zoom? 

Thank you for your help.

deb

I'm a veteran Zoom user for my Math and Physics Teaching Company...and I'm THRILLED to see we can finally upload pdfs. 

I'm the only account holder, thus the admin. I have made sure the toggle is set to allow me (and my students) to upload pdfs and images, etc. to whiteboard. 

HOWEVER - the option is simply NOT showing up in my whiteboards in meetings. I have restarted my mac, I have quit and restarted Zoom. I am logged in.  (Zoom 5.16.6)

Both Zoom and Mac are current. 

HELP! I'm losing it!

Hello! I updated Zoom a couple of days ago. Since then, my annotations have started to fail. While I am screen sharing and using the annotate tools, they disappear for a few seconds while I add text boxes, draw lines, use highlighters or shapes, click on tabs, and practically do anything that requires clicking or moving the cursor. It's really annoying because I use tools throughly, which means the participants can barely see what I am annotating.

Edit: I played around with the controls in a Zoom meeting. I discovered that pausing the shared screen is what triggers the annotations to fail. Unpausing does not solve the issue.

I tried uninstalling and reinstalling Zoom to no avail. I have a Macbook Pro 13-inch M1 from 2020 with MacOS Monterey 12.6.1. I would appreciate any feedback or recommendations to fix this issue. Thanks in advance!

We collaborate using a Zoom whiteboard, that has lots of small objects that we use to drag and drop into lists.  It never consistently snaps to grid correctly, resulting in a messy looking board.  Sometimes it will, but other times no matter how little you try to move them they never align.   Anyone know a way to either turn off the snap-to-grid, or to get the objects to align correctly?

Is there a way to create links that will navigate (move your screen focus) to another location on the whiteboard?

The general idea is to have a whiteboard that has several sections; an overview section that could have clickable objects to navigate/zoom you to different sections of the whiteboard without having to use the minimap.

I recently purchased iPad 5th generation along with Apple Pencil and started seeing compatibility issues when I used Apple Pencil to write on Zoom whiteboard. There is a lag when one writes, the characters are unclear and appear sometimes not legible. I took it to the Apple store and they exchanged the iPad, Pencil and reloaded the software however this issue remained. I was advised by Apple representative that Zoom has issues with the Apple M1 chip and this needs to be resolved by Zoom with a software update. I do not have this issue with the Apple iPad 3rd generation the writing comes out perfectly well. Let me know if someone in this forum has seen similar issue and how was it resolved.