New whiteboard problems

[sfesn0t0]

How can I show and work, using the OLD whiteboard with its options, instead of the new one (after the today's update)?

I am a mathematics teacher and the new one looks amazing, but some of my students cannot open the NEW whiteboard - getting "Connection Error / Unable to load this whiteboard / Unknown user (s-code-7c21d2737c-1706169090482)".

[Frank_TB]

Hello,

Log into Zoom on the web.

https://zoom.us/ 

In your Personal settings confirm that the Whiteboard (Classic) setting is enabled.

 

When you are in a Zoom meeting and click Share and choose Whiteboard a pop up will spawn giving you a choice between the Classic whiteboard and the new whiteboard.

 

Regards

If my reply helped, don't forget to click the accept as solution button!

[Palmer]

Correct! If you want to revert back to the classic whiteboard experience, disable "use whiteboard by default if available" in your personal meeting settings