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Resolved! Disabling auto-forms/shapes possible?

When I use the whiteboard to train japanese hiragana characters, I can't paint slow. When I stay on the left mouse button for too long, my painted character is transformed into a shape, e.g. a square or a circle. I already disabled all shapes and I a... Show more

When I use the whiteboard to train japanese hiragana characters, I can't paint slow. When I stay on the left mouse button for too long, my painted character is transformed into a shape, e.g. a square or a circle. I already disabled all shapes and I am under the impression that the normal pencil shouldn't do autoforms, as there is a separate tool "intelligent drawing".

 

How/where do I disable this behaviour or is there a better tool to draw letters?


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Writing on the whiteboard

When I use the writing tool on the whiteboard the letters have borders so it's very difficul to read. This thing happens on one of our zoom accounts. I tried to change the format, but I can't find the option for this, I can change to bold, italics or... Show more

When I use the writing tool on the whiteboard the letters have borders so it's very difficul to read. This thing happens on one of our zoom accounts. I tried to change the format, but I can't find the option for this, I can change to bold, italics or the size, but that's all. What;s interesting is that when I'm typing the letters mook normal, after I've done and click on the whiteboard they get this weird shape with orders and shadows. Any advice will be appreciated.


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Participants not seeing PowerPoint slides advance in Whiteboard

Hi, I inserted a PowerPoint slide deck into Whiteboard so participants could see a presentation while also viewing our meeting notes. I'm able to advance the slides on my end, but the meeting participants don't see the slides advancing (it's stuck on... Show more

Hi, 

 

I inserted a PowerPoint slide deck into Whiteboard so participants could see a presentation while also viewing our meeting notes. I'm able to advance the slides on my end, but the meeting participants don't see the slides advancing (it's stuck on the first slide). Participants can manually advance the slides, but as the presenter, I want to control that. Is there a way for the host to advance slides for all participants?


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Resolved! Classic whiteboard gets deleted if I share a different screen then come back to it

I'm on Zoom Version 6.3.11 (50104) on MacBook Air MacOS 15.3.2 (24D81) I have been teaching online since lockdown and I use Classic whiteboard for notes. I often switch to share a webpage or a pdf then come back to the whiteboard and continue the not... Show more

I'm on Zoom Version 6.3.11 (50104) on MacBook Air MacOS 15.3.2 (24D81)

 

I have been teaching online since lockdown and I use Classic whiteboard for notes.  I often switch to share a webpage or a pdf then come back to the whiteboard and continue the notes.  This works fine.  I share the notes with the student after the lesson.

 

Today, following the update, every time I switch back to Classic whiteboard all the notes are gone and I've got a blank whiteboard.  This is exceedingly disruptive as we normally carry on with the same calculations through the lesson and now all the work we've done is gone every time we come back after looking at a different screen, for example, the pdf of the problem we're working on.

 

I explain to the students that every once in a while Zoom releases an update that ruins everything, and it's happened again.

 

Please can someone direct me to the setting that makes the Classic whiteboard remain intact if you stop sharing it, share a different screen, then come back to it?

 

Thanks!


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Resolved! Disabling Annotation

After searching diligently thru prior conversations for annotation controls, I've run across things like this: In the navigation panel, click Account Management then Account Settings.Click the Meeting tab.Under In Meeting (Basic), verify that Annotat... Show more

After searching diligently thru prior conversations for annotation controls, I've run across things like this:

 

  1. In the navigation panel, click Account Management then Account Settings.
  2. Click the Meeting tab.
  3. Under In Meeting (Basic), verify that Annotation is enabled.

I have no idea what the navigation panel is (there's nothing labelled as such), and I'm unable to find anything called "account management", "account settings", a "meeting" tab, or an "in meeting (basic)" item. I can locate "Settings" under the "Zoom Workplace" menu, but nothing in the resultant window refers to any of the above, let alone annotation controls.

 

I don't want my users scribbling all over my screen during my presentation, but I can't find any way to turn off that ability. I'd expect it to be one of the items in the sidebar of the "Settings" window, but it's not. Where is it?


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Resolved! Prevent whiteboard from being posted automatically in the chat?

Hello, Today I used the whiteboard feature to present a concept. When I closed it, a link was automatically sent to the chat saying "I want to share this with you". How do I disable that? I just want to use it for presenting; no editing or sharing. T... Show more

Hello, Today I used the whiteboard feature to present a concept. When I closed it, a link was automatically sent to the chat saying "I want to share this with you". How do I disable that? I just want to use it for presenting; no editing or sharing. Thanks!


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Problem Retrieving Whiteboard After Removing & Reassigning a User

Hello Zoom Community,We’re experiencing an issue with a Whiteboard that was previously owned by our company. After removing and reassigning one of our users, no one on our team—including me as the account admin—can access this Whiteboard.We still hav... Show more

Hello Zoom Community,


We’re experiencing an issue with a Whiteboard that was previously owned by our company.

 

After removing and reassigning one of our users, no one on our team—including me as the account admin—can access this Whiteboard.


We still have the last shareable link, but it’s now inaccessible to everyone in the workspace.

 

If anyone @All  has insights or knows the steps to restore access, we’d greatly appreciate your help!

 

Additional Details for Troubleshooting

  • The Whiteboard was originally created by a user who has since been removed from our Zoom account.
  • After reassigning that user’s license to someone else, the Whiteboard no longer appears under “My Whiteboards” for any member of our team (including the admin).
  • We tried accessing it via the last shareable link we have, but we receive an error or a “no permission” message.
  • We’ve already checked Whiteboard settings, user permissions, and admin privileges, but haven’t found a solution.

Thank you in advance.


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Stickies are ruined! How can we fix them?

I don't know when the change happened, but on Zoom Whiteboards, Sticky Notes were always created with middle-center aligned auto-sized font. Now when I create stickies, they have top left aligned 16 point font. They're basically just textboxes with a... Show more

I don't know when the change happened, but on Zoom Whiteboards, Sticky Notes were always created with middle-center aligned auto-sized font. Now when I create stickies, they have top left aligned 16 point font. They're basically just textboxes with a background color now.

 

The whole point of stickes is that you and your team can read them at different magnifications. The new sticky behaviour makes Zoom Whiteboard undesirable for my staff so I can't get them to use it over other apps, since all other whiteboard apps have stickies that work like a normal human would expect.

 

Am I missing something? Is there a hidden default settings pallete or something? Why did Zoom do this?

 

CleanShot 2025-01-23 at 09.41.35@2x.png


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Resolved! Whiteboard restricting others from editing

Hello,I am having problems with allowing others to edit/access/annotate my whiteboard even it appears I have allowed all participants. I keep getting a message that says "admin has restricted access to anyone not in my organization" but I am admin an... Show more

Hello,

I am having problems with allowing others to edit/access/annotate my whiteboard even it appears I have allowed all participants.  I keep getting a message that says "admin has restricted access to anyone not in my organization" but I am admin and I can find nowhere to even find this setting or change it.  I've checked every section I can find but clearly. haven't solved the problem.  Since I am the sole person on my account, it restricts everyone!

Help!

 


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Zoom Whiteboard not loading on Mac post-update

I have been using Zoom for many months with no problems. Today, (Sunday 30th June 2024) I logged in after a week and on my Macbook Air (MacOS Catalina, 10.15.7) the Whiteboard does not load at all and is stuck on the initial loading screen. It update... Show more

I have been using Zoom for many months with no problems. Today, (Sunday 30th June 2024) I logged in after a week and on my Macbook Air (MacOS Catalina, 10.15.7) the Whiteboard does not load at all and is stuck on the initial loading screen. It updated to Zoom workplace and I have the new interface so I suspect it has something to do with this?

 

I have tried restarting the Zoom client, my laptop and nothing works. This is a big problem for me as I teach using Zoom Whiteboard; I therefore need this to be resolved as soon as possible.

 


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