I am using Zoom to tutor and we are writing collaboratively. Sometimes when neither of us has hit a delete key some of the text disappears. Today apparently the student hit the home button by mistake and three paragraphs we had written together was gone. Is there a setting I can use to keep the work there as I want to share it with the parents after class?

I am a member of a company (which I will call "Company A") and months ago shared a whiteboard with several Zoom users outside my company, including someone in what I'll call "Company B." Now for some reason it appears that my ability to share new whiteboards is restricted to people within Company B. 

When I click Share, under General Access my options are "Restricted" and "Anyone at Company B." The option for "Anyone with the link" is greyed out because "your admin has disabled external link sharing." My admin at Company A has not disabled external link sharing and is also affected by this problem. It appears whatever Company B's restrictions are have transferred to our accounts as though we are employees at Company B. When I try to add new email addresses it says "Company B has disabled collaboration with users outside your organization." 

Again, this is happening on whiteboards that are completely new and have never even been shared with anyone at Company B. It's just me at Company A making a new whiteboard, and then it's says I can't share it with anyone not at Company B. 

Tried reinstalling Zoom to no avail. 

I've never had this problem before and don't know if it's a Zoom update or maybe a driver update on my Wacom tablet.  The pen writing on the Zoom whiteboard was always smooth and seamless and I could write as fast as I wanted.  Now for some reason, at least while recording the meeting, I have to write super slow or it just looks like scribbles!  A one-hour lecture turned into two!  Very frustrating.  It's strange, because I think when not recording it still works well, but I haven't quite been able to identify the problem.  Please help!

BTW, I do notice that Zoom is using a high amount of memory (6.67GB), but don't know how to stop that.

Version: 6.3.11 (60501)

Update:  I tried switching to the Classic Whiteboard, and that seems to have remedied the problem.  Still not sure why, and I'd prefer to use the newer whiteboard if I can get it to work!

I'm using Zoom to teach online English lessons to a young student. I embedded videos into the whiteboard but my student sees a static image, she can't hear or see the video. I also tested this with a second computer, and faced the same issue. As a host I can see and hear the video, but the participant doesn't hear or see the video even though I'm sharing the whiteboard. 

I know I can share the video from Youtube by sharing my screen, but going back and forth between the whiteboard and screen-sharing other content disrupts the in-class acitivities. 

I'm using zoom workspace 6.3.6 on a Mac.

Thanks in advance for any help.

Does 

As of today, April 24, 2024, when sharing the WhiteBoard, I can no longer see the participant video. I have been using Zoom for years and I have not had this issue until today. I can see the participant video when I am not sharing the WhiteBoard. However, if the WhiteBoard is being shared, the only video I see is the host video. Does anyone have any suggestions? Thank you.

When teaching my math class, I always screenshare the classic whiteboard because it's bigger. When I click the toolbar to erase what I wrote, the whiteboard minimizes by about 30%. This just started today. If I want to change the ink color, nothing goes wrong. Touching my pen to anything I usually do on that toolbar minimizes the whiteboard every time.

I just uninstalled Zoom Workplace Pro yesterday in order to update it via reinstalling. That's because the update instructions use features I don't have. I repeated that process this morning to no avail.

My version is now 6.2.3 (47507) on a Dell Inspiron 3793 laptop (Windows 11).

Is anyone else having this issue?