Only host has menu on whiteboard

[drjulian]

Hello,

I am having a problem with the white board. I am a paid user using  Zoom (Version: 5.17.2 (29988)) on Windows 11. Those who join my meetings are also using the most current version, although some of them are using windows 10.

The problem is that if a whiteboard is opened by the host (me) or anyone else, only the host (me) has a menu on the left. The others just have a blank whiteboard. Then can see whatever I type or upload etc, but they have no options to do anything. They are only able to view everything I do. All others can open a whiteboard but do not have any menu.

In the whiteboard settings on the web page (Settings>Whiteboard>In Meeting Whiteboards) I have everything checked as "Host and Participants".

Is there some other setting I am missing? I want to set it up so everyone in the meeting can open a whiteboard and use the whiteboard to add text, images etc.

Please advise

Thank you

[ShinLe · Accepted solution]

Hi,

Go to your Account Management > Account Setting > White board > White board Cloud Sharing and tick the options that Allow sharing with users in the same organization and outside your organization > tick all options there.

Hope that helps.

[drjulian]

That worked, thank you

[jamesmorgn97766]

Hello [Zoom Support Team],

I’m experiencing an issue with the whiteboard feature in Zoom (Version: 5.17.2 (29988)) on Windows 11. When a whiteboard is opened, only I, as the host, have access to the menu options. Other participants see a blank whiteboard without any menu  options, though they can view my inputs.

I’ve enabled "Host and Participants" in the whiteboard settings on the Zoom web page, but the issue persists. Could you advise on any additional steps to allow all participants to fully use the whiteboard?

Thank you for your assistance.