Please, I need to go back to the classic version of the old whiteboard because the new one is not working properly, actually, I can't use the new one because when I start the whiteboard my connection fails and this only happens when I try to use the new whiteboard. I'm using a whiteboard from another app, and it's not fair as I'm paying to have all the tools on Zoom. Can you help me to go back to the old version? 

Hello, 

In using Whiteboards is there a way to lock objects so participants cannot adjust them but still allow the participants to edit or move other objects?  I teach classes and I want my students to be able to use a whiteboard template to manipulate certain objects but not change the template items (move, resize, certain objects). 

Hi there,

I've just done an update of my software Zoom and now I can't open a whiteboard anymore. Here is the error message I have. 
Of course I uninstall, reinstall, restart my computeur, etc...

Erreur de connexion
Impossible de charger ce tableau blanc (5000)
error code:das_6e1ff531-a7ad-483e-9f35-4efd372139bb:500 (s-code-67749c080b8-1760951456273)Signaler un problème
Connection creation failed (30003)


Thanks in advance for your help

I'm a veteran Zoom user for my Math and Physics Teaching Company...and I'm THRILLED to see we can finally upload pdfs. 

I'm the only account holder, thus the admin. I have made sure the toggle is set to allow me (and my students) to upload pdfs and images, etc. to whiteboard. 

HOWEVER - the option is simply NOT showing up in my whiteboards in meetings. I have restarted my mac, I have quit and restarted Zoom. I am logged in.  (Zoom 5.16.6)

Both Zoom and Mac are current. 

HELP! I'm losing it!

We have a specific user that keeps getting 1GB limit notification whenever she is trying to add a file to a whiteboard but other users are able to add items to the same whiteboard with no issues.

We tried to remove zoom, update the version, etc etc. but she keeps getting the same error message.

Hello, 

I am using breakout rooms as part of an online training course. I would like the participants in the breakout rooms to be able to use (edit) a whiteboard that is pre-populated with an image. Each breakout room needs their own whiteboard, but the image is the same. Is there an easy way to do this? 

As a workaround, I have tried to join each breakout room and upload the image myself, but it does not always work and it is time consuming. Is there a fix for this?

Hello, 

I held a workshop today, and I prepared various whiteboards beforehand. My plan was to have three breakout groups working on their dedicated whiteboards simultaneously. But I had no idea how to make the people getting access to "their" whiteboards. All ideas I tried failed. Sending them a link failed, they had to enter a password (?), and a pop-up said, no cursor is shown when more than five people enter the same whiteboard.

All the options are "open", no restrictions, so according to the settings, everybody should be able to use it. Is it possible that ZOOM doesn't support such a situation with multiple whiteboards for multiple breakout groups?

Thank you for your input,

Akki