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Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Whiteboard restricting others from editing

Hello,I am having problems with allowing others to edit/access/annotate my whiteboard even it appears I have allowed all participants. I keep getting a message that says "admin has restricted access to anyone not in my organization" but I am admin an... Show more

Hello,

I am having problems with allowing others to edit/access/annotate my whiteboard even it appears I have allowed all participants.  I keep getting a message that says "admin has restricted access to anyone not in my organization" but I am admin and I can find nowhere to even find this setting or change it.  I've checked every section I can find but clearly. haven't solved the problem.  Since I am the sole person on my account, it restricts everyone!

Help!

 


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reply-icon Latest Reply - 

Whiteboard: switching between Collaborating and Presenting modes

When opening a whiteboard inside a meeting, I get the option of Collaborating Mode and Presenting Mode. This works great. However, I cannot find a way to switch between modes once the whiteboard is already open. Is this possible to do? Or is the only... Show more

When opening a whiteboard inside a meeting, I get the option of Collaborating Mode and Presenting Mode. This works great. However, I cannot find a way to switch between modes once the whiteboard is already open. Is this possible to do? Or is the only way to exit the whiteboard and open it again in Presenting mode or vice-versa?

I am using the Zoom Web Client in Chrome

joaquingarcia_0-1734688889313.png

 


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Resolved! Receiving error: cannot find collaboration server

Hello, I am attempting to create a new whiteboard and I keep getting this error below: Cannot find collaboration servers-code-cc588a225c-1734626848045 When I try to exit out of the pop up box it takes me back to the whiteboard homepage. I am unable t... Show more

Hello, 

I am attempting to create a new whiteboard and I keep getting this error below: 

 

Cannot find collaboration server
s-code-cc588a225c-1734626848045

 

When I try to exit out of the pop up box it takes me back to the whiteboard homepage. I am unable to open any previous whiteboards either. Please help! 


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reply-icon Latest Reply - 

Zoom Room Whiteboard (New) not loading

Hello, I'm trying to open the Zoom Room Whiteboard (New) for a Zoom Room Touch and I'm getting the error: "Couldn't Load Whiteboard - connections error code 100000401". See attached picture as well.The classic whiteboard is opening and working fine. ... Show more

Hello, I'm trying to open the Zoom Room Whiteboard (New) for a Zoom Room Touch and I'm getting the error: "Couldn't Load Whiteboard - connections error code 100000401". See attached picture as well.Image (2).jfif

The classic whiteboard is opening and working fine. Any help or tips on how to addressed this issue will be greatly appreciated. Thank you


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reply-icon Latest Reply - 

Participants not seeing PowerPoint slides advance in Whiteboard

Hi, I inserted a PowerPoint slide deck into Whiteboard so participants could see a presentation while also viewing our meeting notes. I'm able to advance the slides on my end, but the meeting participants don't see the slides advancing (it's stuck on... Show more

Hi, 

 

I inserted a PowerPoint slide deck into Whiteboard so participants could see a presentation while also viewing our meeting notes. I'm able to advance the slides on my end, but the meeting participants don't see the slides advancing (it's stuck on the first slide). Participants can manually advance the slides, but as the presenter, I want to control that. Is there a way for the host to advance slides for all participants?


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Sticky Notes - Anonymous

Can we make text entered in some sticky notes as anonymous? this help during team retrospectives. 

Can't upload anything to Zoom whiteboard even with settings enabled

We are having trouble finding the option to upload images, pdfs, etc. on the Zoom whiteboard. This goes for all organizational and external users. On the backend we have enabled uploading capabilities for all users, but the option is not available in... Show more

We are having trouble finding the option to upload images, pdfs, etc. on the Zoom whiteboard. This goes for all organizational and external users. On the backend we have enabled uploading capabilities for all users, but the option is not available in the whiteboard while using it. What can we do?


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reply-icon Latest Reply - 

Tools not visible in whiteboard for only one student

Hello,My meetings are with one person at the time.One of my student cannot see the tools of the whiteboard and that's the case for every meeting (meetings are programmed and recurring each week).Other students (in other meetings) can.What can I do? H... Show more

Hello,

My meetings are with one person at the time.

One of my student cannot see the tools of the whiteboard and that's the case for every meeting (meetings are programmed and recurring each week).

Other students (in other meetings) can.

What can I do? How can 1 meeting have different setups?

Thank you

 


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Resolved! The Whiteboard editing icons do not remain selected with user settings for next use.

The Whiteboard editing icons do not remain selected for next use.If I want to add text multiple times, I have to click the letter T every time, and change the color every time.The same applies to lines and pen.Why don't these settings remain as previ... Show more

The Whiteboard editing icons do not remain selected for next use.
If I want to add text multiple times, I have to click the letter T every time, and change the color every time.
The same applies to lines and pen.
Why don't these settings remain as previously set?
Am I missing a configuration?


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reply-icon Latest Reply - 

Whiteboard Voting

I'm using Zoom Workplace provided via my academic institution licence. I want to use the whiteboard voting feature during a workshop that will be attended by mostly external participants that are unlikely to have Zoom accounts. In my trials it seems ... Show more

I'm using Zoom Workplace provided via my academic institution licence. I want to use the whiteboard voting feature during a workshop that will be attended by mostly external participants that are unlikely to have Zoom accounts. In my trials it seems that it is not possible to participate in a vote unless the person signs in. I want to keep the process as simple as possible as many of my participants are older. Is this a limitation of using the Whiteboards or am I missing something in the settings that I can change to allow everyone to vote?

I know i can use polls, but the vote function in the whiteboard better suits my needs.


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reply-icon Latest Reply -