They can see the whiteboard I opened, I see a grey box

[Sara743]

I tried to open up a whiteboard and it half worked. My other meeting participant could see the whiteboard while all I could see was a grey box where the whiteboard should have been. This was on my desktop. Whiteboards work fine on my laptop where I use the same account so I don't think it's an issue with the settings. I just downloaded zoom  on my desktop today. 

[BakerHe]

"My other meeting participant could see the whiteboard while all I could see was a grey box where the whiteboard should have been"

Hi @Sara743 what's grey box, can you share an image for that?