Zoom Phone System
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  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Wall boards and Phone Recordings - Permission Settings

We are trying to allow a group of managers to have access to reports, wall boards etc in the phone system but we do not want them to be able to listen to recorded calls. Does anyone know how to do that - making custom roles did not work for us! Thank... Show more

We are trying to allow a group of managers to have access to reports, wall boards etc in the phone system but we do not want them to be able to listen to recorded calls. Does anyone know how to do that - making custom roles did not work for us! Thank you!!


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Resolved! Do you recommend Zoom Phone for our office?

We want to replace our archaic traditional landlines with VoIP Zoom. Do you recommend zoom over Vonage or others? 8-10 users in a law office.

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phone system

Hello all,Does anyone know if I can set up a Fax Mailbox in Zoom Voice and forward that to an email address? I set up an Auto Attendant with my fax number and set it to forward to an email address. Just looking to see if that is all I need?

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Resolved! Set up overflow only for external calls.

We currently use an answering service to take calls whenever our main reception is unable to answer. At the moment, we are having the issue where internal calls to reception that don't get answered are then being forwarded to this answering service, ... Show more

We currently use an answering service to take calls whenever our main reception is unable to answer.

 

At the moment, we are having the issue where internal calls to reception that don't get answered are then being forwarded to this answering service, which is then charging us for these calls.

 

Is there any way to setup different overflow handling for internal vs external calls, so that say any internal calls go to voicemail or disconnect when not answered, and external calls can overflow to the answering service?


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Contacting sales

I want to cancel my Zoom phone because it doesn't work but to do this I have to go through sales, apparently. I've tried the online form but no-one has come back to me after 2 weeks. Does anyone work in the Zoom sales department or do you just pick a... Show more

I want to cancel my Zoom phone because it doesn't work but to do this I have to go through sales, apparently. I've tried the online form but no-one has come back to me after 2 weeks. Does anyone work in the Zoom sales department or do you just pick and choose who they respond to?

 

I don't get error codes, I just get calls getting skipped on when I try to answer. Problems exist on various devices. Mine is a samsung galaxy s23. I susbscribe to Zoom One. I've tried contacting support but all they do is tell me to run tests. Regardless of the tests, the phone system just doesn't work and as getting someone to contact is unproductive I'm going to move to another provider so I need to talk to someone about cancelling.


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Why isn't SMS an option for two-factor authentication?

I want to set up an account when using the free ZOOM. I want to set up two-factor authentication, but why isn't the SMS option available?

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Zoom calls connecting to my Galaxy 4 Watch

I have a Samsung Galaxy S10. When a call comes in or I manke an outgoing call using the Zoom app, the call is automatically connected to my watch. Each time, as soon as the call engages, I have to push the bluetooth button and toggle to handset. This... Show more

I have a Samsung Galaxy S10. When a call comes in or I manke an outgoing call using the Zoom app, the call is automatically connected to my watch. Each time, as soon as the call engages, I have to push the bluetooth button and toggle to handset. This does not happen ever if I am just using my phone in a non-Zoom capacity.


I've looked and searched. How can I adjust the bluetooth settings? thanks,


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Inbound Abandoned Calls

Is there a way for the phone number/extension to appear in the Alert queue when there is a missed call?

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Resolved! "Pro Plan Needed" error when adding members to shared line groups

Hi Everyone, I created a shared line group on my account. I want to add members to the account but whenever I try to add the members, this error shows up "Extension 809 requires a Zoom Phone Metered, Unlimited, or Pro plan." Although the user has a p... Show more

Hi Everyone,

 

I created a shared line group on my account. I want to add members to the account but whenever I try to add the members, this error shows up "Extension 809 requires a Zoom Phone Metered, Unlimited, or Pro plan." Although the user has a pro license and a Zoom phone license, any suggestions on what I might be doing wrong?


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Zoom Phone Integration with Zoho CRM

Is there a timeline for the completion of the Zoom phone integration with Zoho CRM?

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