Zoom Phone System
cancel
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

FEATURE REQUEST - Heads up display for receptionist user

Needing a screen for a receptionist-type user to be able to see most of their zoom phone users on one screen and be able to drag and drop calls, etc. Being able to customize this list would be even better (HR Department, Finance Department, IT Depart... Show more

Needing a screen for a receptionist-type user to be able to see most of their zoom phone users on one screen and be able to drag and drop calls, etc.  Being able to customize this list would be even better (HR Department, Finance Department, IT Department, etc.)  Starred contacts, and navigating to Contacts > Company Contacts just isn't a good, fast enough, or customizable option for these type of users.   

 

We are seeing this HUD or Attendant Console feature on most other phone systems.  


Show less

reply-icon Latest Reply - 

on call person

has anyone setup a call que /group line to have an on-call person during off hours? If so how did you setup up? So far i can't see an easy path to setup this up for one of my teams.

reply-icon Latest Reply - 

Ajouter des numéros de téléphone internationaux pour participer

Bonjour,je ne comprends pas pourquoi mon compte ne propose que des numéros de téléphone en Allemagne. Pourtant, j'ai des utilisateurs qui sont basés en France, en Suisse, en UK. Comment proposer des numéros de téléphone pour ces utilisateurs ? Les pa... Show more

Bonjour,

je ne comprends pas pourquoi mon compte ne propose que des numéros de téléphone en Allemagne. Pourtant, j'ai des utilisateurs qui sont basés en France, en Suisse, en UK. Comment proposer des numéros de téléphone pour ces utilisateurs ? Les paramètres de mon compte ne permettent pas d'accéder à d'autres pays que "Allemagne".

 

Merci


Show less

reply-icon Latest Reply - 

Call Routing - how to

Hi, I'm trying to set up some call routing but am struggling to find the perfect option to suit our needs. We are a small single location office with 6 users.We are wanting incoming calls to:- be able to dial by name to reach who they are looking for... Show more

Hi, I'm trying to set up some call routing but am struggling to find the perfect option to suit our needs.

 

We are a small single location office with 6 users.

We are wanting incoming calls to:

- be able to dial by name to reach who they are looking for and be able to leave a voicemail.  Not to reach a live person.  

- we are on the road a lot so it's easiest for our customers to leave a voicemail.

 

What's the best setup to achieve this?


Show less

reply-icon Latest Reply - 

Requiring 9 for outbound calling

We want to require users to dial a 9 before making an outbound call like a traditional PBX.

Is this possible? We have a translation pattern that allows for users to dial 9, but it is not required.

 

reply-icon Latest Reply - 

Resolved! Address Book Creation

I am trying to create a shared address book for my company in Zoom. When I look up how to do that, it says to click "Contact Center Management" in the navigation menu but I don't see that anywhere. Can that have been updated to be called something el... Show more

I am trying to create a shared address book for my company in Zoom. When I look up how to do that, it says to click "Contact Center Management" in the navigation menu but I don't see that anywhere. Can that have been updated to be called something else?


Show less

reply-icon Latest Reply - 

Having Issues with an Elevator Phone

Hi! We have been having an ongoing issue where one of our elevators at our college that is connected to Zoom VOIP, periodically calls the security number it is connected to. Nobody is making the call in the elevator. Of course, when the security team... Show more

Hi!

 

We have been having an ongoing issue where one of our elevators at our college that is connected to Zoom VOIP, periodically calls the security number it is connected to. Nobody is making the call in the elevator. Of course, when the security team answers the call, the phone hangs up. I've looked at configurations for the elevators, and I really don't know what would be misconfigured from what I saw. 

 

Has anybody else had this issue? If so, if it got resolved, what is the resolution? Our other elevators seem to be working correctly. 

 

Thanks,

Greensboro College


Show less

reply-icon Latest Reply - 

how to change extension and also see call history and voicemails

Hello, I am honestly having the worst experience with this zoom phone thing. Calls do not show up in the history and neither do voicemails. I thought maybe I should remove the extension (thinking that might be the problem) and I do not see a way to d... Show more

Hello, 

I am honestly having the worst experience with this zoom phone thing. Calls do not show up in the history and neither do voicemails. I thought maybe I should remove the extension (thinking that might be the problem) and I do not see a way to do that either. This is very frustrating. Can anyone help? I am on the verge of just cancelling this thing. 


Show less

reply-icon Latest Reply - 

Zoom phone call link

Hi guys. I've just wanted to ask if there was a way to have / create a link that allows the users who click that link to automatically call the number that is linked in that link? Basically it's like zoom bridge links that instantly lets you join the... Show more

Hi guys. I've just wanted to ask if there was a way to have / create a link that allows the users who click that link to automatically call the number that is linked in that link? Basically it's like zoom bridge links that instantly lets you join the zoom bridge but this time, it instantly calls the number associated in it. This will basically save time in manually inputting the numbers via zoom. 


Show less

reply-icon Latest Reply - 

Cant change country code on 050 (WW subscription)

Hi I have a Zoom subscription from Japan. With it I have a 050 number for WW calls, I have many countries included/allowed under this number according to my profile details. Currently, I am in Europe and want to call France but when I enter the Frenc... Show more

Hi

 

I have a Zoom subscription from Japan. With it I have a 050 number for WW calls, I have many countries included/allowed under this number according to my profile details. Currently, I am in Europe and want to call France but when I enter the French number and country code, Zoom puts a +81 (Japan country code) in front of it all and cannot dial) How do I avoid this?

 

For example, the French number is +33 1 86 12 34 56 but Zoom dials +81 0033 1 86 12 34 56

 

Device is iPhone 8 plus


Show less

reply-icon Latest Reply -