Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

inquire about zoom phone concurrent call limit

Hi All,Currently, we have four phone lines, and we've recently acquired 10 Zoom Phone Pro licenses to transition to Zoom Phone. Our plan is to port only two numbers from the existing four lines—one for incoming and another for outgoing calls. I would... Show more

Hi All,
Currently, we have four phone lines, and we've recently acquired 10 Zoom Phone Pro licenses to transition to Zoom Phone. Our plan is to port only two numbers from the existing four lines—one for incoming and another for outgoing calls. I would appreciate it if you could provide information on the maximum number of concurrent calls we can make and how the phone lines will be utilized for both incoming and outgoing calls.


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Listening Zoom with No Micro no Phone no App

Hello !I want to attend a zoom meeting in my navigator, even if my computer has no microphone.I only want to LISTEN to a meeting. I used to listen to meetings before on this web navigator on this same computer without any microphone.But now :Zoom shu... Show more

Hello !

I want to attend a zoom meeting in my navigator, even if my computer has no microphone.

I only want to LISTEN to a meeting.

 

I used to listen to meetings before on this web navigator on this same computer without any microphone.

But now :

Zoom shuts down the audio every 30 seconds to notice me : "your navigator doesn't allow you using your microphone" ! Then I can only "join audio by computer" and wait for the next interruption every 30 seconds.

 

I have tried all the settings but I have no other choice than select one only microphone even though no microphone exists on my computer. But Zoom continues on trying to access it.

I'm unable to follow any meeting with so many interruptions.

 

Does someone have a solution please ?

 

Please note again that :

1) I want to use the home computer and not my phone (my choice because of a bigger screen)

2) I don't want to install the zoom app and want to run zoom in a navigator (my choice because of the computer's owner)

3) there is no microphone on this computer (there is not any.)

 

Thanks so much if you can help !

 

(I hope my English is understandable because I'm French)


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Wrong Company address

When I first set up Zoom Phone, I entered the wrong company address.This has been fixed as the main site. I'd like to fix this but I can't find where to do so. Also, when setting address for emergency call, only some countries could be selected(I wan... Show more

When I first set up Zoom Phone, I entered the wrong company address.
This has been fixed as the main site. I'd like to fix this but I can't find where to do so.

 

Also, when setting address for emergency call, only some countries could be selected(I wanted to choose Korea as it).Can't I change the newly added multi-site to the main site?


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Click to call within desktop Outlook contacts

Is anyone successfully using click to call within the desktop version of Outlook to dial contacts with Zoom phone? I have the Zoom Outlook Plugin v5.17.0 installed. That added the "Schedule a Meeting" buttons but right clicking on a contact and selec... Show more

Is anyone successfully using click to call within the desktop version of Outlook to dial contacts with Zoom phone?  I have the Zoom Outlook Plugin v5.17.0 installed.   That added the "Schedule a Meeting" buttons but right clicking on a contact and selecting Call still does nothing.

 

It seems to work everywhere else:

  Clicking a properly formatted hyperlink works within a browser. 

  Highlighting a number anywhere and pressing the global keyboard shortcut.

 

 


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Resolved! Unsyncing Personal iPhone Contacts and Call History from Zoom Phone Mobile App

Hi All, I searched the forum and support section but didn't see a post on this particular problem. I have an iPhone and I use Zoom phones desktop and mobile app for work. When I set up the phone system I accidentally synced my call history and contac... Show more

Hi All,

 

I searched the forum and support section

 but didn't see a post on this particular problem. I have an iPhone and I use Zoom phones desktop and mobile app for work. When I set up the phone system I accidentally synced my call history and contacts from my Zoom Phone with my personal calls and contacts.

 

Is there any way to undo this?  It's not impossible to work with, it's just kind of annoying and redundant.

 

Thanks,

Anna


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Is it Possible to Disable Emergency Location or Notice on per user basis

Here is the scenario. I remote from DC. My main office is in Atlanta. I am logged into zoom on both. Why? I am glad you asked, I use Microsoft RDP on a mac and unfortunately when doing a zoom meeting there is not VDI for Mac's to work with Microsoft ... Show more

Here is the scenario.  I remote from DC. My main office is in Atlanta.  I am logged into zoom on both.  Why?  I am glad you asked, I use Microsoft RDP on a mac and unfortunately when doing a zoom meeting there is not VDI for Mac's to work with Microsoft RDP so in order to get the video and audio quality, I have to take the meetings on my zoom and not inside the RDP.  With that being said, I am CONSTANTLY bombarded all day long with emails saying I need to update my emergency location or I get the red location symbol.  I am not the only one as I have other users who are experiencing the same.  No matter how many times I or they update it, a day or two later it's requesting to update again.  I am an admin and we have sites.  I don't want to disable on the whole site but I also don't want to keep getting these messages.  Is there a work around for this?  Thanks in advance.


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Phones Won't Resync after registered

Has anyone had issues with phones not resyncing from Zoom portal, but are registered? It seems firewall related but based on the logs I'm not seeing anything be blocked. 

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Resolved! zoom phone incoming call

Hello I setup zoom phone, when I call from the zoom phone app I can make outgoing calls. When I call my zoom number from an outside number, it automatically goes to voicemail. I've noticed in the backend there's an company number and an extension. In... Show more

Hello

 

I setup zoom phone, when I call from the zoom phone app I can make outgoing calls. When I call my zoom number from an outside number, it automatically goes to voicemail.

 

I've noticed in the backend there's an company number and an extension. In the phone settings under call handling, I cannot forward calls to the extension as the name and extension is there but it's grayed out.

 

How do I allow for when someone calls the main company number it's transferred to an extension?


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Zoom phone widget in salesforce no longer showing live calls

Hi, we're using the Zoom app for salesforce, version, 3.30, and live calls are not showing on zoom phone widget in Salesforce any longer. It only shows the number, but one is unable to log a call live or even end the call from the phone widget. Endin... Show more

Hi, we're using the Zoom app for salesforce, version, 3.30, and live calls are not showing on zoom phone widget in Salesforce any longer.  It only shows the number, but one is unable to log a call live or even end the call from the phone widget.  Ending the call must be done from the Zoom app.
This issue appeared to pop up when I changed the CTI adapter URL to the enhanced domain URL to fix click to dial.  Any suggestions as to how to get full functionality back?


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Park Call Failed, please try again

Once after calling Medicare phone number, if we type "*" & "Any Numbers" as an response for IVR prompts for example (2*46*212*) getting an error stating "Park Call Failed, please try again". Any ways to fix this issue?

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