Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Zoom Phone - complicated and frustrating sign up + extremely unpleasant CS

Hello I have Zoom One Pro and am interested to add Zoom Phone. When I click on it to upgrade however it shows only US/Canada or Australia/New Zealand as options for calling plans. I called Customer Support for help on how to get a UK calling package ... Show more

Hello

 

I have Zoom One Pro and am interested to add Zoom Phone. When I click on it to upgrade however it shows only US/Canada or Australia/New Zealand as options for calling plans. I called Customer Support for help on how to get a UK calling package but the customer representative was so rude I am now considering looking elsewhere.

 

Some clarity on this as well as pricing would be very welcome failing which I will definitely be going with an alternative provider. 

 

Thanks


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International Call List

Is there an easy way to show users which countries are enabled on the account for international calling?  I can see the list in the Admin billing section, but how does a user see which countries are enabled?

 

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How to change the default message template when sharing call details?

How can we change the default message template that applies when sharing call details from the Zoom Workplace Desktop App? No matter what the status of the call is, the details always state the call is a "missed call" which has confused some of our u... Show more

How can we change the default message template that applies when sharing call details from the Zoom Workplace Desktop App? No matter what the status of the call is, the details always state the call is a "missed call" which has confused some of our users. I can't find any answers for this question online or easily find this setting on the web portal. 


This window pops up when you right-click on a call in the call History and click on Share Call Details. 

 

 


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Send to voicemail button on desk phone

We use Poly Edge E450 desk phones with Zoom phone, in addition to softphone. I have a user that is wanting to selectively send an incoming call to his voicemail. However, when he presses the Reject button on the desk phone, it then follows his call h... Show more

We use Poly Edge E450 desk phones with Zoom phone, in addition to softphone. I have a user that is wanting to selectively send an incoming call to his voicemail. However, when he presses the Reject button on the desk phone, it then follows his call handling "when a call is not answered call" instructions which then forwards the call to a call queue. Anyone aware of a way to send the caller to voicemail instead of following call handling? Reject button on desk phone is basically ignore not reject.


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All,Just want to give everyone a..

All,Just want to give everyone a solution that I have been dealing with almost 3 weeks. As usual, I had to get this resolved by myself. Zoom support was unwilling to help me because I did not purchase or lease the Yealink phone directly from them - e... Show more

All,Just want to give everyone a solution that I have been dealing with almost 3 weeks. As usual, I had to get this resolved by myself. Zoom support was unwilling to help me because I did not purchase or lease the Yealink phone directly from them - e...


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Resolved! I want to cancel porting a phone number

I purchased a yearly zoom phone subscription and requested to port a phone number. However, I found out that porting a number could take 30 days and I can't wait that long so I canceled the request. Now I cannot assign the original Zoom number becaus... Show more

I purchased a yearly zoom phone subscription and requested to port a phone number.  However, I found out that porting a number could take 30 days and I can't wait that long so I canceled the request.  Now I cannot assign the original Zoom number because it says that the number is being processed for porting.  How can I get the whole process canceled so that I can use the original number assigned to me by Zoom?


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Resolved! Way to customize IVR forwarding for different hours?

We have a setup where there are three users that each have their own IVR option from the main IVR prompt. E.g. press 1 for Leslie, 2 for Henry, etc. We also have a #4 option for after hours emergencies. We want each of the users to be able to have no... Show more

We have a setup where there are three users that each have their own IVR option from the main IVR prompt.  E.g. press 1 for Leslie, 2 for Henry, etc.  We also have a #4 option for after hours emergencies. 

 

We want each of the users to be able to have normal calls, directly to their extensions (1, 2, 3) to go to voicemail after hours.  But if someone presses 4, to go into the Call Queue (which we already have) for after hours. 

 

I can't change the business hours on the users because then the emergency option doesn't forward to anyone.  And I can't change the business hours on the IVR and use say an "alternate" IVR because Zoom doesn't support multiple IVRs with the same extension. 

 

How can this be accomplished?


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reply-icon Latest Reply - 

Zoom Phone Assistant always on top

Hello all, I find the Phone Assintat quite useful, which hides in idle state. But when a call is active, there is no way to hide or minimize it. If you have several widgets or Speed Dial buttons, it can use a lot of space, and you have to keep moving... Show more

Hello all,

 

I find the Phone Assintat quite useful, which hides in idle state. But when a call is active, there is no way to hide or minimize it. If you have several widgets or Speed Dial buttons, it can use a lot of space, and you have to keep moving it around to see the screen behind it (document, web, etc.).

 

I think it should have a minimize option to show just the call control bar during a call.

 

Best regards,

David


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关于Audio conferencing

我们开启Zoom会议，台湾的朋友说点击链接进不去。我看后台设置，启用呼叫国家/地区。增加台湾，显示100美元/月。我想问，是不是100美元，按上面的每分钟计费，到了100美元就结束还是继续收费？ We started the Zoom meeting, and my friends in Taiwan said that they couldn't get in by clicking on the link. I checked the settings and tried to enable... Show more

我们开启Zoom会议，台湾的朋友说点击链接进不去。我看后台设置，启用呼叫国家/地区。增加台湾，显示100美元/月。我想问，是不是100美元，按上面的每分钟计费，到了100美元就结束还是继续收费？ We started the Zoom meeting, and my friends in Taiwan said that they couldn't get in by clicking on the link. I checked the settings and tried to enable the calling country/region. We want to add Taiwan, the fee is $100 / month. I want to ask, is it $100, billed per minute above, ends at $100 or continues to charge?


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video del celular

utilizo dos cámaras para las clases, la cámara coanfitrión, desde el lente frontal del celular hace un gran angular, que hace dos meses atrás no lo hacia y eso hace que al hacer zoom para tener la imagen mas cerca baje la calidad del video, como hago... Show more

utilizo dos cámaras para las clases, la cámara coanfitrión, desde el lente frontal del celular hace un gran angular, que hace dos meses atrás no lo hacia y eso hace que al hacer zoom para tener la imagen mas cerca baje la calidad del video, como hago para sacar el gran angular que se pone por default desde la cámara del celular? gracias 


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