cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Greeting to queue members or whisper message?

Kyle-MALSF
Newcomer
Newcomer

I was wondering if I can add a greeting or what we call internally a “whisper message” on call queues for our internal intake team to hear before a caller connects to them?

 

I see I can add a greeting prompt for the caller to hear but we are looking for the opposite. I pose this question because the marketing team is trying to differentiate sources coming in for certain cases. My suggestion was to mark each call queue name with abbreviation for case type. 

 

Does anyone have any ideas or suggestions? 

0 REPLIES 0