mnowicky
Explorer
Explorer
since ‎2023-03-13
‎2023-06-06

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  • 13 Posts
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User Activity

Active call queue?

2023-06-06 09:30 AM
Wondering if there exists any functionality in which agents can see which calls are sitting in queue- and choose to pick up/answer any one of those calls manually.I mean that, currently when calls are ringing through a queue, an agent has no visibili...

No transfer to voicemail and Poly headsets not working to answer calls

2023-04-04 12:34 AM
We recently implemented zoom phone for our offices and let's just say there's been plenty of issues- First one, there is no option to transfer directly to somebody's voice mailbox. I've read conflicting information online that this should be a featur...

Call history for call queues

2023-03-13 07:58 AM
We just transitioned ~150 phone numbers over to Zoom phone. Some of these numbers are toll-free, some local, some 800, etc. We have 3 numbers setup as a call queue. However, we have no way to see the incoming call history for any of these 3 phone num...