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I ported my office number over to Zoom a few months ago. Since that time I have not been able to access any calls and even more importantly my voicemail. Fortunately most client have my cell number but not all. Somebody please give me some help. There is NO customer support that I can contact. I don't know if there is a plan where I can upgrade for help?
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I purchased the "zoom phone power pack" when I purchased the zoom phone number. I received no info from zoom on how to set that up on my desktop. Does anyone have experience with this? Is it a good tool? How do I set it up? etc. Thanks in advance.
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Hello, I have created a holiday schedule for one of our company sites. I have also created a few call queues under this site. I have a specific call queue that utilizes a different holiday schedule. I am not able to remove any holidays that were created at the site level. Is there any way do customize the holiday schedule for this call queue? If not, would there be a recommended work-around? Thanks!
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The Loaction database for Zoom Phone Emergency Services includes a setting that I can't find documented anywhere: "Apply minimum match criteria". It says this will prevent a location from being detected solely based on a Public IP match. It needs both a Public and Private IP match. This could be useful for us since our NAT ranges span multiple buildings. My question: Will a sub-location still match correctly if the Private IP is tied to the sub-location (like a building floor) but the Public IP is defined at a parent location (like a site)? I think this is how it works, but I can't find any documentation that confirms this. The only mention I can find of this setting is in release notes from June 19, 2022. Even the linked document doesn't reference it unless I'm completely missing it.
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Has anyone noticed a high number of users reporting call drops over the last week? We have had a significant number of users reporting high call drops, our users are utilizing the Zoom client and in most cases are on 2.6.6. Looking at the logs I do not see any abnormal latency, jitter, round trip times and according to our network team we are not seeing any traffic being blocked or drops on our network. I have a support case open but curious if this is just our org or if others are also seeing this. Thanks,
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We are wanting to expand how we use our Auto Receptionist by using the dial by name option which is working with users names. With 40+ locations, we want to callers to have the option of spelling a location name so they may be transferred there. How would I go about setting that up?
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When utilizing SMS in a call queue, we noticed if one person deleted the SMS conversation it did not delete from other team members’ queues. How can the admin adjust settings so it deletes from everyone who is in the call queue?
Trying to setup OFF HOOK dialing for a door phone. AKA - hot line phone. It's a Poly VVX 150 telephone. Need it to ring to an auto attendant upon going off hook. I located a configuration file for an older model of Poly, but this series does not like the one I found. Has anyone configured this before with a VVX Poly? Is there a way to configure this in Zoom?
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