About csandoval

csandoval · 2024-04-29 09:18 AM

Is there a way to return to a GENERAL voicemail box if routing to an operator with no answer? Right now it just dumps to the Operator's personal voicemail, but I would rather it return to a general voicemail box for access by multiple people. Any hel...

csandoval · 2024-04-30 08:57 AM

Sadly, no. I'm not trying to share access to a VM box. I'm trying to ring a user acting as an operator, but then return to the main line general VM if no answer. Te only option I see from the IVR is to route the call to the user and leave it. In othe...

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

User Activity

IVR route to Operator and no answer

Re: IVR route to Operator and no answer

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Ecosystems

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

Business Services

Community User Groups

Programs

Location and Language

Industry

Community Help

All Support

Community Resources

Community Events