Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Cannot open Zoom links in Outlook for iPhone get tap to install Zoom

Hi all I have a few users who have Zoom Workplace on iOS devices , these are new devices, all up to date and have Zoom Workplace installed. When the users click on a Zoom link in Outlook for mobile they are greeted with "did not open Zoom? Tap to ins... Show more

Hi all

 

I have a few users who have Zoom Workplace on iOS devices , these are new devices, all up to date and have Zoom Workplace installed. When the users click on a Zoom link in Outlook for mobile they are greeted with "did not open Zoom? Tap to install Zoom Workplace app". I have uninstalled and re-installed the app, tried using different meeting links but get the same issue. 

 

Any idea how I can troubleshoot this issue?

 

 


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Automatic Recording turned off for One Person

Is there a way to turn the auto-recording off for only one or two members of the team? Or is it an on for one, on for all situation? 

Thank you 

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speaker delay from other party to my headset

When on a conference call the other parties are able to hear me from the first word to the last, but once it shifts to them to talk, there is a significant delay before I can hear what they are saying... so much so that I have to ask them to repeat t... Show more

When on a conference call the other parties are able to hear me from the first word to the last, but once it shifts to them to talk, there is a significant delay before I can hear what they are saying... so much so that I have to ask them to repeat themselves, which if we are talking and they aren't quit for too long, we are fine.  But once I have talked for a bit, I hear a beep, then when I ask them to respond, it takes a bit of time for Zoom to recognize that they are speaking.  They get the green boarder and the mouth is moving, but the audio is delayed, and I pick them up halfway thru a sentence.  How do I fix? 

 

Also, when there have been three parties, the other two don't have the delay on their side, it's only on my side. 


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Resolved! Reaching Front Desk Operator by Dialing "0" (2025 Solution)

Hello everyone,I'm having trouble setting up my phone number in the Zoom Phone system. When someone calls the number, they hear the message: "Please press 0 to speak to the operator." However, when "0" is pressed, the caller hears: "There’s nobody at... Show more

Hello everyone,

I'm having trouble setting up my phone number in the Zoom Phone system. When someone calls the number, they hear the message: "Please press 0 to speak to the operator." However, when "0" is pressed, the caller hears: "There’s nobody at that extension."

I’ve tried configuring this in my Zoom account settings but haven’t been able to figure out where or how to fix this. I’m looking for help with the following:

  • How to correctly set up the "Press 0 for operator" functionality so it routes to the correct person or extension.
  • Where in the Zoom admin settings I can configure this behavior.
  • Any specific settings I need to review or adjust to make this work as intended.

I would appreciate detailed guidance or any steps I can follow to troubleshoot and resolve this issue.

Thank you in advance for your help!


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Zoom for Salesforce Lightning dial out not working

I am working on configuring the Salesforce and Zoom For Lightning App(App exchange package) and cant seem to get it to work. Dialing in works fine when i call the zoom number. However, when a user logs into Zoom and tries dialing out theyll get stuck... Show more

I am working on configuring the Salesforce and Zoom For Lightning App(App exchange package) and cant seem to get it to work. Dialing in works fine when i call the zoom number. However, when a user logs into Zoom and tries dialing out theyll get stuck at the "dialing screen" where the number pops up and it says "calling" but doesnt ring. Does anybody have any help/tips to reccomend trying? 


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Transferred calls, other side can't hear.

Have Zoom Phone for about 162 users. Our users use a combination of Zoom app and Polycom VVX310 desk phones. Most use both (have a desk phone and use the app when remote). Our front desk uses a Polycom desk phone but mostly uses the Zoom app with the... Show more

Have Zoom Phone for about 162 users.  Our users use a combination of Zoom app and Polycom VVX310 desk phones.  Most use both (have a desk phone and use the app when remote).

 

Our front desk uses a Polycom desk phone but mostly uses the Zoom app with the PowerPak add on.  

 

I am getting more and more reports of when a call is transferred one person cannot hear the other.  It can vary on if its one of my users who cannot hear, or the remote side, but once that party calls back, the second call - audio is fine.

 

This is happening on WARM transfers.

 

Microphone and audio settings are not in play here as its random and occurs with the app and desk phones both, but again completely random.

 

I am not sure even where to start with this troubleshooting.  Logs show everything is good.  

 

Call logs do not show any errors of course as the calls are completed


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Deskphone background image

Is it possible to put a custom background on a desktop phone using the web portal?

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Resolved! Exclude certain call queues from directory?

In our system we've got a lot of overflow call queues setup, and they currently show up in the phone directory on the Zoom app and on desk phones. Is there a way to hide these from the directory so they don't show up when people are searching? Primar... Show more

In our system we've got a lot of overflow call queues setup, and they currently show up in the phone directory on the Zoom app and on desk phones. 

 

Is there a way to hide these from the directory so they don't show up when people are searching? Primarily it's needed for call queues but it would also be useful to be cable to exclude auto receptionists too. 

 

We use Yealink T44W desk phones if that is useful information for this. 

 

Thanks!


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Salesforce Conversation Insights and Zoom Phone

Hi, my Salesforce org has conversation insight licenses, but zoom phone isn't supported out of the box. There is however documentation for connecting with Zoom Phone via the API. Has anyone done this? I can't find any specifics on how to integration ... Show more

Hi, my Salesforce org has conversation insight licenses, but zoom phone isn't supported out of the box.  There is however documentation for connecting with Zoom Phone via the API.  Has anyone done this?  I can't find any specifics on how to integration Zoom Phone with Salesforce Conversation Insights, just API documentation.  


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One way audio with Yealink IP Phones in BYOC

HiWe face a one-way audio issue with Yealink T-31P IP Phones and Ribbon SBC 1000. The same phone works perfectly with the Ribbon SBC Swe Edge. What I suspect is the Opus codec priority since there is no option of adding the OPUS code in SBC 1000 but ... Show more

Hi


We face a one-way audio issue with Yealink T-31P IP Phones and Ribbon SBC 1000. The same phone works perfectly with the Ribbon SBC Swe Edge. What I suspect is the Opus codec priority since there is no option of adding the OPUS code in SBC 1000 but is available in SBC SWE Edge.

 

The strange thing is that this issue is never seen in inbound calls from PSTN to Zoom, but it happens every time a Zoom user calls a PSTN number. We don't face any such issue when the Zoom app (Windows, Mobile) is used for inbound and outbound calls. 

We have tried to make changes to the provisioning template for IP phones, but it doesn't affect anything and nothing changes. 

Has anyone faced any such issue? I need help.


Rizwan

 

 


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