I just bought the basic phone plan for my small 1 person business. The purpose is to have a virtual phone # for the business that I can use on my personal cell phone to avoid mixing business/personal. For some reason the setup gave me an Extension - not needed, this prevents clients from calling me (it's stupid to require random callers to need to know the Ext #. It should just be a straight pass through call). Using the Zoom Workplace app on my android phone - try to make a call and I get this error message "Sorry, the requested service is not available in your calling plan". What the hell? I literally only bought this "Phone Service Plan" plan because it said it could be used as a virtual phone for my business. This should not be this difficult to setup and use. 

2nd problem - using the Zoom Workplace app, I cannot figure out how to setup/record the Voicemail. this should not be rocket science. If this is an exclusive option for the Desktop application it's dumb because not everyone has a headset to record voice. It needs to be an option to use/setup WITHIN THE APP. what am I missing???

Zoom Phone users making outgoing calls will not hear a ringing tone or a dial tone. The caller does not think that the call is connecting although it is and is hanging up on prematurely, causing a lot of problems for our clients. This is happening on iPhone app, desktop softphone, using a headset, and without a headset. It's not everyone, with every call. This appears to be intermittent.

Zoom Phone users at my organization have repeating meetings every week (e.g., 1:00 - 2:00 p.m., every Monday), and they would like to silence incoming Zoom Phone calls during those times.

We use MS Outlook as our organizational standard, and it looks like the MS Office/Zoom plug-in only indicates that the person is in a meeting based on Outlook Calendar.. but does not put the phone on Do Not Disturb.

Is there a way to automatically set repeating Do Not Disturb times?

Thanks!

Zoom, mostly the issue is answering from the mobile app. It may not answer an incoming call or send an outgoing call. This is also an issue from desk phones too. Common issue are as follows: 

Dear Zoom Support Team,

I am encountering an issue with my Zoom OAuth integration. I am using an admin-managed account, but I cannot find the required scope for calendar access. When I switch to a user-managed account, I receive the following error:
{
    code: 4711,
    message: invalid access token, does not contain scopes: user read user admin, user read user
}
If I do not specify any scope, the token API (https://zoom.us/oauth/token) provides me with a token. However, when I use this token to call the calendar API, it gives me the following error:
Access Token Missing Required Scope: calendar read list calendar list

Please provide support to resolve this issue. 

When calls are made through the Zoom Phone/Hubspot integration and if their number is not associated with a contact, the call will not show in the Hubspot call log (activities).

This behaves differently from Hubspots own phone system (where they show up as 'unknown') and would skew any inbound call volume statistic reports in hubspot.

I have been working through the process and documentation to upgrade our Zoom for Salesforce plugin to the newer Zoom for Lightning plugin. I've been through the various steps to install it into our Salesforce org from the AppExchange, and then working through the Zoom documentation to customize it. When I get to the instructions for Setting up user access for the Zoom for Salesforce Lightning app, I look in Salesforce Setup at Manage Connected Apps, but Zoom does not show up there.

So when my users try to log in to the Zoom call center within Salesforce, from the Utility Bar, they see a message: "Warning: The current product is not active." 

I tried opening a ticket with Zoom Support, but they just sent me here to the Forums. I'm hoping someone has an idea of what I might be missing. Thank you.

Hi everyone,

Is SMS to short codes not supported by Zoom Phone? We have rolled Zoom Phone for about 5 months now and I've observed that our users can receive SMS from short codes just fine but they can not reply. If anyone attempts to reply or send a new SMS to short code they get an error. 10DLC works just fine both in and out for SMS and our users love it but for some reason we can not SEND SMS to short codes; just receive?

For example, Samsung 74863 or any other 5-digit long legit U.S. short code.

Thanks

Boyan