Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
I just got started with Zoom phone, and I've noticed that the callers need to put an extension number that I chose to make the call.
how can I disable it? and just get a regular direct call?
TY.
Hi, I submitted an SMS campaign request, which has been pending for over 15 days. Why would it be pending this long, and how can I help it along?
I am admin for my office on Zoom Phone. Today one of our staff began experiencing no sound when calling out (using Workplace or cell phone App). When dialing out she can hear the individual number key notes; once a call routing begins she can no longer hear the call ringing, and once connected she cannot hear the person who answers and they cannot hear her. Again, this is happening to her whether using her computer via Workplace OR using her cell with the Zoom phone app, using speaker and mic, or headset. This issue started today - we have been using Zoom phone since July 2024 without this issue. All other users are having no audio issues upon call routing or call connections. Any thoughts?
Show less
Hi, I can't seem to find the right setting for this. We rarely record calls right now but we do have a warning message through the auto-receptionist. I'm also considering having all calls recorded so we can access important information discussed but we don't want the first words they hear from us being a loud announcement (and it's not required where we are). How do I turn off the announcement for everyone? I turned it off under Account Management, Account Settings, Recording & Transcript, down at the bottom for Recording Notifications - Zoom Clients. The setting below this is Recording Notifications - Phone Users seems to be the place to do it but there are no options as the admin to turn anything off. I have an option to get the phone user to press 1 to consent or have multiple notifications. I want zero notifications like for the zoom clients. How do I do this? Thanks!
Show less
