We have a few VIP staff members that have all of their calls screened by their Administrative assistants. We have hidden the VIP staff from the directory, and have a queue setup with their name so the their admin assistants can take them. 

The problem is that when a VIP makes a call to a staff member, their extension shows on the receiving end. This has caused their extension to be leaked and they are now receiving calls directly. Their phones should always, always, always go to the Admin assistants first. Their phone should not ring except for a incoming intercom.

In our previous on-prem solution, we could make the outbound caller ID show as private without their extension number showing. 

We need a solution that will anonymize their internal extension number. 

Hi all,

Manually adding members to a Call Queue's Voicemail Access Member list one at a time is very tedious and time consuming. Please can we have an option to automatically add all Call Queue Members into the Voicemail Access Member list? Or, at least let us add more than one user at a time and not have to click each little tick box for the permission we want to give them?

Many thanks,

D

Hi,

I'm new to Zoom.  The system assigned me an extension number which I do not need as I am a small business owner and I am the only one that will be using the telephone number.  I want people to be able to call me directly on the number assigned without them having to enter an extension number.  How do I fix this?  I've looked at other posts but was unable to get it working properly.  Thank you!

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