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Microsoft Dynamics 365 Integration

gvd
Newcomer
Newcomer

‎2024-06-07 12:28 PM

We just finished installing the Zoom integration for Dynamics 365.

 

It looks to have a lot of features we like! But some we don't.  Is there any way to change some of the settings within the integration?

 

For example, our phones ring to multiple people at the same time.  While ringing to those people, it redirects everyone's Dynamics 365 to the contact page of the person calling, even if they don't answer the call.  That interrupts anyone who didn't answer the call. Could we change a setting so it doesn't redirect anyone's Dynamic webpage?

 

Please let me know if you need any additional information. Thanks! 

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