The process of using Zoom.us to update a personal voice mail greeting feels unnecessarily cumbersome.  Once logged in to the site the user has to remember if they are supposed to update Greeting & Menu: Connect to operator or leave voicemail  or are they supposed to update Leave voicemail instruction?

Once in the correct section it's 7 additional clicks to get to the point they can re-record their greeting.  

I'll ignore the fact that I can't prevent users from using the Zoom text to speech feature or at least eliminate the terribly unprofessional voice options.

It's too much for some users.  To that end I've considered having them use *86 to simply record over their previous greeting.  Doing so mimics traditional phone systems.  Without having to remember *86 or use the Zoom.us process, how can a user gain access to their mailbox setup?  I can't create a contact since *86 is an invalid phone number format.  

Any suggestions?

We are new to Zoom Phone as of this week. We had been with Ring Central a few years prior. 

I am very surprised to find that Zoom is missing the most basic of things for the phone functions. 

• Paging - we have Polycom VVX 350 desk phones. The Keys & Buttons setting does not work for "Paging - Line". When applied to the user, it never appears as an option on their phone soft keys. Broken. 
• Paging - You can get around this at least, by picking up the hand set and entering the Extension number assigned to a Paging group. But when you do, it still does not work right at all. Instead of hearing a Page across all the phone speakers, it makes the phones RING. If a person does not pick up the phone, they miss the page. For us, this is a major safety issue. We use phone paging for critical announcements, and calls to other staff for assistance if a client is in crisis at the desk
• Call Queues - I had written about an issue with this, and then suddenly an hour after I posted this, all the Queues started to work correctly to show all calls and what status calls were - very odd. 
• Ring Tones - while you can pick a ring tone in your app, you have no way to ever play it / test it. You have no idea what your ring tone is until it actually has a call come through. 
• Greeting - You cannot change your greeting in the app. You have to go into the website portal, log in there, click on phone, then click your settings, then scroll way down, then go to Add Audio to finally get to a spot where you can record a new greeting. That is extremely convoluted and cumbersome when people tend to change their Greeting a couple of times a day to inform callers of their availability. In other cloud phone services I have worked with, you can record a greeting right out of the desktop app with 2 clicks! 

I cannot find anywhere in the Zoom community system, any kind of list of Features being worked on, or a voting system for features. I have found a number of posts about these issues above, but they all died for further replies many months (in some cases years) ago. So these are not new queries on my part - people have been asking about this stuff for a few years already. But there seems to be no updates or follow up by zoom on these things? 

aIs there some secret place I have not found yet? 

I use Zoom Desktop and Zoom iOS, however, I do not want to receive calls through Zoom iOS as I take all calls through Zoom Desktop, and only use iOS for chat when I'm away from my desk. Is there any way to turn off the calling feature on Zoom iOS that is not uninstalling or logging out of the app?

one of our agent now able to call 64 7 series number. i,e 64 7 862 2044 from his zoom phone.

When the dialer call outs if there’s a space like this in the area code (64 7)  it ends up saying “the number you are calling does not have service”, or something like that and then disconnects.  Its not uncommon either.