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Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Hide Main Site Phone number

Does anyone know of a way to hide the main site for the caller ID outbound for users except the site that they work at?

reply-icon Latest Reply - 

Feature Request - Adding the ability to use an FQDN for SBC's on BYOC

Hi there,I would like to request the ability to use a FQDN as a SBC in BYOC.Currently we only have the option of adding a IP address which means it can only be used for one tenancy. It also limits us as we cannot have redundancy n our SBC using a SRV... Show more

Hi there,
I would like to request the ability to use a FQDN as a SBC in BYOC.

Currently we only have the option of adding a IP address which means it can only be used for one tenancy. It also limits us as we cannot have redundancy n our SBC using a SRV address for instance.

 

 


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Audio and Mic stops working during in/outbound calls

I am hoping you guys can help me.When i answer a zoom phone call, about 20 seconds into the call, the sound/mic will completely stop.This happens with internal and external calls.I have checked firewall settings, uninstalled/installed zoom and Jabra ... Show more

I am hoping you guys can help me.

When i answer a zoom phone call, about 20 seconds into the call, the sound/mic will completely stop.

This happens with internal and external calls.

I have checked firewall settings, uninstalled/installed zoom and Jabra direct for my headset.

I have also tried USB and Bluetooth headsets.

Changed PCs. It has to be a zoom issues, but checking the call logs, the signal is not lost and all shows no problems.

Everything is all up to date.

All settings match on zoom and the pc settings. There is no pattern.

5 out of 6 calls will do this. Sometimes cut out at 20 seconds, other times I can be on the phone for 20 minutes and it will then cut out.

An error message pops up saying Microphone has stopped working properly.

I can then make another call straightaway while the error message is showing and it will work perfectly.

Again could be 20 seconds, could be 20 minutes before it stops working.

TIA


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reply-icon Latest Reply - 

Assining Common Areas to Zoom Phone Appliances (Poly CCX 505)

Hello everyone, I am needing some clarification (hopefully from a Zoom employee) here. I have a Common Area named "Break Room" and I am wanting to be able to assign that single Common Area on up to three different Poly CCX 505 phones. Is this somehow... Show more

Hello everyone,

 

I am needing some clarification (hopefully from a Zoom employee) here.  I have a Common Area named "Break Room" and I am wanting to be able to assign that single Common Area on up to three different Poly CCX 505 phones.  Is this somehow doable perhaps with a back end engineering change/request?  When I try to assign the Break Room Common Area to more than one Poly CCX 505 currently, I receive the message of "This common area phone license is currently in use, continuing will log out the other device from the account."  So, any feedback here would be immensely appreciated.

 

Thanks!


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Booting agent

How do we boot agents from Zoom phone?

Zoom Outage Inquiry

Hello Everyone,

May I please inquire if there's an ongoing outage for zoom phone 

Location Canada

reply-icon Latest Reply - 

Resolved! IVR route to Operator and no answer

Is there a way to return to a GENERAL voicemail box if routing to an operator with no answer? Right now it just dumps to the Operator's personal voicemail, but I would rather it return to a general voicemail box for access by multiple people. Any hel... Show more

Is there a way to return to a GENERAL voicemail box if routing to an operator with no answer?  Right now it just dumps to the Operator's personal voicemail, but I would rather it return to a general voicemail box for access by multiple people.  Any help would be greatly appreciated.


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reply-icon Latest Reply - 

I paid a subscription but my account still shows as basic. I cant make/receive Calls or text

I paid the US and canada Phone subscription today APR 30,2024 but my account still shows as basic. I cannot make or receive calls and I'm unable to reach technical support over the phone because BASIC (which is the plan my account still shows) does n... Show more

I paid the US and canada Phone  subscription today APR 30,2024 but my account still shows as basic. I cannot make or receive calls and I'm unable to reach technical support over the phone because BASIC (which is the plan my account still shows) does not support it. Does any one knows how to fix this issue?


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International Calling

We have two sales reps and overseas and we are able to call their zoom phone from our cell phones but they are not able to make outgoing calls using their zoom phone. Any assistance to get this set up correct would be greatly appreciated.

reply-icon Latest Reply - 

Whitelist Incoming SPAM numbers

Hello, I am a Zoom admin for my company, and a user reported that a business partner's phone number is incorrectly labeled as SPAM. We currently have SPAM Protection >SPAM Marking Options set to Auto-Mark SPAM medium sensitivity. Can I manually mark ... Show more

Hello,

 

I am a Zoom admin for my company, and a user reported that a business partner's phone number is incorrectly labeled as SPAM. We currently have SPAM Protection >SPAM Marking Options set to Auto-Mark SPAM medium sensitivity. Can I manually mark this number as not SPAM? 

 

Thank you,

 


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