About Patrice_DSAHR

Patrice_DSAHR · 2024-05-21 07:00 AM

Hi, we are currently setting up our call queues and a feature we had with our old system was that a caller can Press 1 anytime to go straight to the voicemail of the call queue instead of waiting. Is it something possible with Zoom Phone system? Than...

Patrice_DSAHR · 2024-05-22 05:34 AM

H Firas,I have setup a receptionist exactly like your capture, I call my number, And I press "1" to access the first call queue ("Accounting"), while waiting in Accounting Call Queue, I press "0", but nothing happens.

Patrice_DSAHR · 2024-05-21 08:39 AM

To clarify, our call queue is not in overflow. I want the caller to be able to leave a message anytime WHILE waiting.

Patrice_DSAHR · 2024-05-21 08:31 AM

Hi Firas,Our main Auto-receptionist is configure as your screenshot but one I'm in the call queue, If I press "0" while I'm waiting, it does nothing.

Patrice_DSAHR · 2024-05-21 08:12 AM

Oh ok. Is there a way so that the caller, anytime while waiting in the call queue, can choose to be redirect to the voicemail? To resume, at first, he choose to wait in the call queue but after a while, decide to leave a message.

Patrice_DSAHR · 2024-05-21 07:46 AM

Hi Firas, I'm in the call queue profile but don't see the option to create a IVR for it. Can you show me a screenshot where the option is? Only way I was able to create an one was by creating an IVR for the overflow but that's not what I'm looking fo...

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Call queue: caller want to leave a message instead of waiting

Re: Call queue: caller want to leave a message instead of waiting

Re: Call queue: caller want to leave a message instead of waiting

Re: Call queue: caller want to leave a message instead of waiting

Re: Call queue: caller want to leave a message instead of waiting

Re: Call queue: caller want to leave a message instead of waiting

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Call queue: caller want to leave a message instead of waiting

Re: Call queue: caller want to leave a message instead of waiting

Re: Call queue: caller want to leave a message instead of waiting

Re: Call queue: caller want to leave a message instead of waiting

Re: Call queue: caller want to leave a message instead of waiting

Re: Call queue: caller want to leave a message instead of waiting