Participant's audio drops for a single person but everyone else hears just fine?
There's an odd situation that's raising concerns for an associate who is using a Windows 11 machine during desktop audio calls with outside parties.
Symptom(s):
- The voice from ONE of the external attendees frequently drops mid-conversation from my associate's end, however, others can speak and hear that attendee with no issue.
- During that drop, my associate continued to prompt the external attendee with questions to see when audio is restored between them at the same time that everyone else reported no issues hearing the external attendee outside of our organization.
The odd situation is that this is the only attendee that my associate is having trouble hearing while others are still able to hear each other with no quality concerns or drops. I'm aware of best-effort cases with PSTN and ISPs but this one is a head scratcher. Since then I have asked our associate to test their recurring meeting via the phone call option to test a different circuit. All suggestions would be greatly appreciated.