Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Phone System management not accessible!

I have just subscribe to Zoom Phone US & Canada unlimited plan and i want to assign number to myself but phone system management is not working or i cannot access that. When i click on it then it starts loading but nothing appears afterwards. Is ther...

AF10 by • Newcomer
  • 411 Views
  • 1 replies
  • 0 likes

Ringtone for Call Queue

We have Call Queues set up for Urgent issues, and it would be very helpful to be able to configure a ringtone other than the default meeting tone.I noticed this may be possible with DID #'s but that is not an option for our team.We have a Business Pl...

CatGrim by • Newcomer
  • 1937 Views
  • 6 replies
  • 0 likes

Resolved! Zoom Phone Usage - Sort users by phone usage

What I am hoping to do is find a way to view or export a list of all the Zoom phone users and how much they have used the phone in total minutes. I have exported phone usage data but it does not list totals per user and I think users that have not us...

Call Queue reporting, Abandoned Calls

Is there a way or is it on the roadmap to customize call reports to exclude calls less than 5 seconds, so they are excluded from abandon call reports? Would also like a recoverable abandon call report. Abandoned calls greater than 5 seconds that pres...

Zoom SMS not received sometimes

Hello.I have been getting reports that some of my Zoom SMS messages are not received. It's intermittent and I'm not sure if it's tied to specific mobile carriers or specific devices. Anyone seen this issue and has a solution?

tzimmer by • Newcomer
  • 1027 Views
  • 3 replies
  • 1 likes

Trouble making outbound calls

I am not able to make outbound calls. I am in the US with an unlimited calling plan and a toll free number. There is no error code and the call log shows the call as successful. Does anyone know how to help?

AYeaster by • Newcomer
  • 1245 Views
  • 4 replies
  • 0 likes

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