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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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SMS 10DLC Registration Denied

nathanguevara
Newcomer
Newcomer

‎2024-06-20 04:18 PM

I received a notification that "one of your 10DLC Campaigns is in a Rejected status. Please see the details below:

Your privacy policy mentions that you share consumer personal data or consent with third parties / affiliates"

 

My question is what do need to change about the privacy policy to satisfy the requirements for approval?

 

The email says to refer to  this document but it contains no information regarding the particular rejection reason i received. 

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-06-21 01:09 PM

Hi @nathanguevara thank you for posting for the first time and welcome to the Zoom Community!

 

Our team has posted a recording of the Zoom 10DLC SMS Campaign Enforcement Webinar and there is a section specifically dedicated to resolving privacy-related issues on 10DLC campaigns at the 13:05 minute mark. You can find the recording here: Recording - Zoom 10DLC SMS Campaign Enforcement Webinar.

 

I think you will find the examples of satisfactory privacy text useful. 

 

Keep me updated! 


Carla (she/her/hers)
Zoom Community Team
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