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Phone line dropping


Zoom phone line keeps dropping - all calls go directly to VM. I have restarted my phone several times and it works for an hour or so and then drops the line again.

All attempts to contact my Account manager have failed to resolve this issue.

Ticket request for help is now over 24 hr old and still no response.

Is customer service always this unresponsive?

what does it take to get help?


Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi adrenth,


community members have no access to your zoom account.  to try to determine what is causing the issue, please describe your zoom phone setup.  


please let us know:

your phone - manufacturer, model, firmware version.

how your phone is connected to the internet - plugged into your isp gateway device or wifi connection; connection type (fiber, dsl, 5g wireless, etc.); contracted up and down speeds; actual up and down speeds, packet loss %; jitter ms; and latency ms.


you can also test your network using:

Zoom Network Connectivity Tool


thanks,  eliot