Zoom SMS in the UK

Forum|Forum|3 years ago
March 8, 2022
2 replies
3 views

Hi,

Please could somebody confirm if SMS is available via Zoom in the UK as of yet?

Thanks

Best answer by J-Zoom-ATL

@benholmes42 As far as I'm aware this is not available yet in the UK. SMS in the UK is on the long term roadmap but I don't have a definite ETA on this for you.

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

J

J-Zoom-ATLAnswer

Employee

@benholmes42 As far as I'm aware this is not available yet in the UK. SMS in the UK is on the long term roadmap but I don't have a definite ETA on this for you.

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

S

SA_Finlink

Newcomer

What are the typical timescales when something is on the long term roadmap?

This would be a great service.

IP-Man

Community Champion | Employee

Hi @benholmes42

For now, SMS is only available for Users with US calling plan and a US DID.

S

SSC_zoom_admin

Newcomer

Hello @IP-Man Is there any update on this? We have a hybrid US/UK implementation and are eager to have UK SMS as we do in the US.

E

Eliot

Community Super Champion | Partner

hi ssc_zoom_admin,

according to zoom contact center release notes for june 15, 2024:

SMS support for UK and Ireland numbers

Users can purchase and use SMS-enabled mobile phone numbers in the United Kingdom and Ireland with Zoom Contact Center. Admins can submit required KYC documents before activating these numbers for use. They can view assigned and unassigned SMS-enabled numbers in the admin portal, which are clearly differentiated from other number types. Voice calls to these numbers receive a prompt stating that voice is not supported. Agents can send and receive SMS messages to and from UK and Ireland numbers using the Zoom client. This feature expands Zoom Contact Center's global reach and meets customer demand for SMS capabilities in Europe.

Release notes for Zoom Contact Center

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot