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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

SMS Messages disappeared off app

Hi, I was using Zoom to make a phone call, when i realized all of my text messages have disappeared! When i logged into the app on my desktop, they were all there, and when a client texted me, our full conversation popped back up. Is there any way to... Show more

Hi, 

I was using Zoom to make a phone call, when i realized all of my text messages have disappeared!  When i logged into the app on my desktop, they were all there, and when a client texted me, our full conversation popped back up.  Is there any way to recover the messages onto my phone?  i'm often communicating with clients away from my laptop and need our chat history.  

 

Has this happened to anyone else?  


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How to release ported number when account is permanently disabled?

Hi Team, We recently signed up for Zoom Phone and used the service for a brief period (1–2 days), during which we also ported in our business number. Unfortunately, our account was permanently suspended due to a reported violation. As a result, we ar... Show more

Hi Team,

 

We recently signed up for Zoom Phone and used the service for a brief period (1–2 days), during which we also ported in our business number.

 

Unfortunately, our account was permanently suspended due to a reported violation. As a result, we are unable to log into our account or access any information.

 

We submitted an appeal to have our number released or ported out, but the appeal was rejected without any explanation or details provided.

 

This number is extremely important to us as it is actively used for our day-to-day business operations, and the current situation is causing major disruptions.

 

I would appreciate your help.

 

Best Regards,


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Resolved! PORT MY SKYPE NUMBER

Hello,We’ve just signed up for the Zoom Business Phone plan and completed the number porting process from Skype. However, when we try to make a call through Zoom, we get the following message:“Sorry, the requested service is not available in your cal... Show more

Hello,

We’ve just signed up for the Zoom Business Phone plan and completed the number porting process from Skype. However, when we try to make a call through Zoom, we get the following message:
“Sorry, the requested service is not available in your calling plan.”
We subscribed to a business phone plan, so we’re not sure why it’s not working.

Additionally, during the porting process, an #800 extension was added to our number — we didn’t request this and would like to have it removed.

Could you please help us resolve these issues?

Thank you!


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MISSED CALLS NOT SHOWING

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang Show more

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang


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Missed Calls - notification

Hi! We use Zoom phone and would like some sort of notification of any missed call. Scenario:Client makes an incoming call to our 'call queue' and rings for 30 seconds, but does not leave a voicemail. Currently, we just look at the zoom desktop client... Show more

Hi!

 

We use Zoom phone and would like some sort of notification of any missed call.

 

Scenario:

Client makes an incoming call to our 'call queue' and rings for 30 seconds, but does not leave a voicemail.

 

Currently, we just look at the zoom desktop client at various times during the day but we'd really like to set up a notification.

 

Any ideas, creative or easier?!

 

Thanks

 

Richard


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Keep main line on Common Area phone but allow Hot Desking?

An Auto Receptionist answers the main number for our firm. It forwards to a Call Queue which has two members, the Common Area phones which are answered by the receptionists at our front desk. If both of the receptionists have to be away at the same t... Show more

An Auto Receptionist answers the main number for our firm. It forwards to a Call Queue which has two members, the Common Area phones which are answered by the receptionists at our front desk.

 

If both of the receptionists have to be away at the same time (and for a while), one of the Executive Assistants will come down to the front desk to greet visitors and take calls for the main line - meaning they are now away from their own desk phone, not covering their manager's line, etc.

 

We tried enabling Hot Desking on the front desk Common Area phones so an Executive Assistant could sign in and receive calls to their own line (and especially to their manager's line) ...but doing so stopped the front desk phone from being able to receive the main phone number, which is not a workable solution.

 

While we have thought of other ways in which the Executive Assistant could cover their own calls / manager's calls (such as with the Zoom app on their mobile phone, or the Zoom app when signed into the computer at the front desk), we are still hoping to find a way to let them 'sign in' to the front desk phone but still have the main line show up, so they don't have to juggle multiple headsets (we don't have the kind that can handle multiple inputs) and/or cell phones.

 

We thought about adding the Executive Assistant to the Front Desk Call Queue when they are there, but that seems like an extra and unnecessary step, as it would require the help of a Zoom Call Queue manager or Zoom Admin - unless there was a way to automate it so that ANYONE who signed into that Common Area phone would be automatically added to the Call Queue, and automatically removed from it when they signed out.

 

Any ideas we haven't thought of? Thanks for helping us brainstorm on this one!


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Zoomphoneが通話がワンコールで,もしくは相手方が出てすぐに切れてしまう

Zoomphoneでの一般電話への通話がワンコールで,もしくは相手方が出てすぐに切れてしまうことが多くあります。

前者の場合はかなりの音量で,女性の声で「この電話からはただいまお繋ぎできません。時間が経ってから再度お試しください」というようなアナウンスが流れます。

 

Zoomphoneで使っている端末はiPhone XRです。

そのような症状が出て

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Resolved! How to Stop Zoom Phone Call From Taking Focus

Hello. When an incoming call comes in, it takes the focus. This is frustrating for our customer support reps as they are in the middle of typing notes and the focus is taken away as they type. Is there a way to have the call still appearing, but not ... Show more

Hello.  When an incoming call comes in, it takes the focus.  This is frustrating for our customer support reps as they are in the middle of typing notes and the focus is taken away as they type.  Is there a way to have the call still appearing, but not take the front focus?


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Bulk updating Line Key 1 on all desk phones to Company Number

Hey, we would like to bulk update our phones to have the company number as the outgoing caller ID in line key one but have noticed the csv import/export does not have this feature for all users. This only seems to exist on a per user basis. Anyone ma... Show more

Hey, we would like to bulk update our phones to have the company number as the outgoing caller ID in line key one but have noticed the csv import/export does not have this feature for all users. This only seems to exist on a per user basis. Anyone managed to achieve this?


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Answering calls while computer is locked

Does anyone know if there is a way to answer Zoom phone calls while my computer is locked? I lock my computer by pressing Windows+L and sometimes I get calls while my computer is locked. I usually can't sign in fast enough to answer the call.

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