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Is it possible to have a user be able to log in and out of a call queue. For example there are 2 people assigned to a queue. On M,W,F person A takes the calls however on Tuesday and Thursday Person B takes the calls.
We have the same extension on 3 Poly Edge e350 phones. Frequently, we are unable to retrieve a call that is on HOLD on another phone with the same extension without rebooting the phone. Since these phones are located in our Public Safety area, rebooting the phone can be problematic. Call Park is not an option since you need to enter a 3 digit code to retrieve the call and every second counts when answering an emergency call. Phones are on version 8.2.1.0820. Has anyone else encountered this problem?
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Hi there! I am trying to set up my number so that all calls go straight to voicemail. I have set the business hours to "none" in order to achieve this. So far, it seems to be working (i.e., calls go straight to voicemail) HOWEVER, it will play two recordings: First, it plays the voicemail audio file I have created (which I want to play), but once that finishes it plays a second recording, that is a zoom default audio file ("There's no one here to take your call...."). I've searched every setting I can think of and cannot figure out how to disable the second recording! Thank you.
Any and all help is appreciated!
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I'm trying to create an SMS campaign, but when I try to select the campaign type that's required, nothing appears in the dropdown menu (says no data). I'm the owner of the account.
What am I doing incorrectly?
I only see 2 reports in ZOOM (Admin) Website that are somewhat useful Phone System Management> Logs Account Management>Reports>Usage Reports>Phone System Account Management>Reports>User Activity Reports>Phone System Operation Logs Am I missing a place to see reporting for Strictly ZOOM Phone on the vanilla Web Admin Webpage (web-admin)? Is there anything useful in the ZOOM Power Pack in terms of ZOOM-Phone-Reporting that I should be looking at? FINALLY is there any 3rd party reporting products or services I could look at? Thanks in advance
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I have access to about 30 other peoples phone lines at work. So if one of my colleagues is on the phone, I can join their line. The issue I have is that within zoom, the phones are listed in completely random order. So when I am asked to join someone's call, I have to scroll through all of the lines to find the right person. Is there any way to re-arrange the order the lines are listed, or put them in alphabetical order?
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Hi there! I'm planning to buy additional 2 zoom phone packages, but buying new ones will give me new phone numbers right? If so, is it possible to assign 1 number to us 3 users? How do i do it? Thanks
Hi, I am having trouble with the initial setup for my zoom phone account. Firstly, I am unable to see my caller ID as the same number that I've rented, underneath my dial pad it says my caller ID is 800. I am also unable to make calls and thought that this would be linked to my first issue. I want to make international calls to the US from Australia with the basic phone plan but whenever I put a number in, a message is read out saying that the calling service is unavailable in my plan. Do I need a provider carrier exchange for this. Please help
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Hi We currently have Poly E400 phones that come with physical keys. I’m looking to assign BLF (Busy Lamp Field) keys for all users. I’m aware that you can manually assign BLF keys by going to the user settings, selecting "Keys and Positions," and then making changes individually or uploading a CSV file. However, both of these methods can be quite time-consuming. Is there a way to assign BLF keys to all users simultaneously, rather than doing it one by one? Any advice or guidance on a more efficient method would be greatly appreciated.
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