Zoom Phone System
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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

URGENT alternative to Skype to call from outside the USA into toll free numbers located in the USA

Hi I am desperately looking for alternatives to Skype to call from outside the USA into toll free numbers located in the USA - does Zoom have this feature? If yes, does Zoom regular account allow calls into toll free numbers? Or does only a Zoom busi... Show more

Hi I am desperately looking for alternatives to Skype to call from outside the USA into toll free numbers located in the USA - does Zoom have this feature? If yes, does Zoom regular account allow calls into toll free numbers? Or does only a Zoom business account allow these calls? Is it possible to call toll free numbers in other countries from outside those countries? What are the costs to call from outside the USA into toll free numbers located in the USA? If it is possible to make these calls, where are the instructions to do so? (I do not see anything on the Zoom website). Thanks.


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Calling 1-800 numbers on zoom?

hi, can anyone advise if I can call a 1-800 toll free number on zoom? I have Zoom workplace installed on my Mac but I can't see anywhere on the menu bar to place a call. I didn't need to call till now, but with skype being phased out, I would need to... Show more

hi, can anyone advise if I can call a 1-800 toll free number on zoom? I have Zoom workplace installed on my Mac but I can't see anywhere on the menu bar to place a call. I didn't need to call till now, but with skype being phased out, I would need to find an alternative to do so. Currently traveling in Europe and need to find a way to call different 1-800 numbers in North America. Thanks for suggestions/advice!


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Door Box

Our ATA Poly 400 is provisioned and registered with Zoom. I connected the ATA's phone port to the door box after provisioning. I press the button on the door box after connecting, but nothing happens. The receptionist should be able to hear it, but i... Show more

Our ATA Poly 400 is provisioned and registered with Zoom. I connected the ATA's phone port to the door box after provisioning. I press the button on the door box after connecting, but nothing happens. The receptionist should be able to hear it, but it's not. I believe that in order for the receptionist's phone to ring, the ATA must be set up for Ring Down.

 

Could someone please tell me how to set up the Ring feature on the receptionist's phone?


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Resolved! Do you recommend Zoom Phone for our office?

We want to replace our archaic traditional landlines with VoIP Zoom. Do you recommend zoom over Vonage or others? 8-10 users in a law office.

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Another 10DLC question - Upstream CNP declined without any explanation

I received the SMS campaign decline notice, italicized text below. As you can see there's no explanation. Does anyone have any suggestions/ideas? I mean, I can't fix it if I don't know what is wrong with it. Your SMS campaign has not been provisioned... Show more

I received the SMS campaign decline notice, italicized text below. As you can see there's no explanation. Does anyone have any suggestions/ideas? I mean, I can't fix it if I don't know what is wrong with it. 

 

Your SMS campaign has not been provisioned because of the following reason, Upstream CNP declined sharing request for campaign C8YLDJF. Explanation: C8YLDJF.

 

The rest of the email are the links to Best Practices and other articles.


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No way to get my zoom phone number to work without an extension number?

I have a Zoom Pro account and wanted to take advantage of the free trial Zoom Phone offer I recently got via email to see if this service is for me. I am a one-person consultancy, and need a single DIRECT phone line that doesn’t require a caller ente... Show more

I have a Zoom Pro account and wanted to take advantage of the free trial Zoom Phone offer I recently got via email to see if this service is for me. I am a one-person consultancy, and need a single DIRECT phone line that doesn’t require a caller entering an extension to reach me. I can’t find  anything in your support articles that tells me how to do this. It seems your phone service is totally designed for companies requiring multiple lines with extension numbers to reach anyone. If there’s no way to do what I need (i.e. get my Zoom number to ring directly, without needing an extension), then this service obviously isn’t for me and I’ll need to discontinue the phone as part of my Zoom account. Please advise.


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Create Campaigns

I have created a band with Sole Proprietor entity types  this morning and now it shows active.

 

I don't see where to create a new sms campaign.

 

screenshot 

 
What should I do?
 
Thanks.

SMS Campaign

Trying to submit a new SMS campaign and I get ERROR: The length of parameter help message cannot exceed 320 characters.

 

 

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Repeating Do Not Disturb

Zoom Phone users at my organization have repeating meetings every week (e.g., 1:00 - 2:00 p.m., every Monday), and they would like to silence incoming Zoom Phone calls during those times. We use MS Outlook as our organizational standard, and it looks... Show more

Zoom Phone users at my organization have repeating meetings every week (e.g., 1:00 - 2:00 p.m., every Monday), and they would like to silence incoming Zoom Phone calls during those times.

 

We use MS Outlook as our organizational standard, and it looks like the MS Office/Zoom plug-in only indicates that the person is in a meeting based on Outlook Calendar.. but does not put the phone on Do Not Disturb.

 

Is there a way to automatically set repeating Do Not Disturb times?

 

Thanks!


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Length of time before the Zoom Phone system answers an incoming call

It is taking the system 20-21 seconds to answer an incoming call to a Zoom Number. Why is this so long?
I want the system to pick it up immediately.
Is there a setting I can change to make this happen?

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