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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

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Poly Edge e220/e350 directory options

We've been reviewing Poly Edge 220 and 350 phone models. The directory search feature is clunky. You have to click Directories, then choose a directory and then type in part of a name and then click submit. Are there any ways to streamline that proce... Show more

We've been reviewing Poly Edge 220 and 350 phone models.  The directory search feature is clunky.  You have to click Directories, then choose a directory and then type in part of a name and then click submit.

 

Are there any ways to streamline that process?  It would be ideal if we could have it default to the Corporate Directory.  Secondly, is there a way to enable predictive text technology so a person searching for Tom could just type 766 and it would interpret that as TOM.  Lastly, is there a way to display search results live rather than having to press Submit.  

 

Are these improvements Poly would need to make or would Zoom be making those changes; or is it a combination of both.  We're still new to the Zoom platform so trying to navigate the landscape.


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Resolved! Zoom Phone: Available numbers?

Is there any way to see what local numbers are available for the Zoom Phone in my area without first signing up for for Zoom Phone? I'm in Melbourne, Australia so I just want to see if there are numbers avaialble starting with +61 3 9.... Thanks! Show more

Is there any way to see what local numbers are available for the Zoom Phone in my area without first signing up for for Zoom Phone?

 

I'm in Melbourne, Australia so I just want to see if there are numbers avaialble starting with +61 3 9....

 

Thanks!


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Auto-Reply on Zoom SMS?

Is there a way to set up an auto reply for Zoom sms? I am going on vacation and want to sent up an out of office auto-reply for any texts I receive. 

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Resolved! Blocking Incoming Anonymous calls?

We use the Zoom phone system where I work. One of the lines I access is (I believe) just a voicemail. We receive quite a bit of anonymous calls, and I'm wondering if there's a way to block these callers from getting through. I've worked with phone sy... Show more

We use the Zoom phone system where I work.  One of the lines I access is (I believe) just a voicemail. 

 

We receive quite a bit of anonymous calls, and I'm wondering if there's a way to block these callers from getting through. I've worked with phone systems that allow lines to be set up so that anonymous callers receive a message that says "the number you are calling doesn't accept blocked calls. Please try again by dialing *82, followed by the number you are trying to call. Thanks (click)."

 

Is this possible?  If so, how?  

Greatly appreciate it! 

 

Thanks

 

 


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Difficulty setting up a Cisco 8864 without CUCM

Hey all, Relatively new to IP phones here. I setting several Cisco 8865's for our small office for use with Zoom Phone. I purchased a few refurbished models, all of which have 2015 firmware (the old blue interface). When following Zoom's provisioning... Show more

Hey all,

 

Relatively new to IP phones here. I setting several Cisco 8865's for our small office for use with Zoom Phone. I purchased a few refurbished models, all of which have 2015 firmware (the old blue interface). When following Zoom's provisioning guide, it instructed me to provision the phone via the local IP web interface.

 

The interface did not match any of the documentation, and there was no admin settings section. I attempted to update the firmware to the current version via tftp on tftpd32 thinking that would solve the issue. The firmware seemed to update successfully, but anytime the phone is disconnected from the network or TFTP is disabled, it reverts back to the 2015 firmware. Does anyone know why this may be?

 

Or perhaps this is irrelevant and I am taking the incorrect approach entirely. I have also read in the documentation that provisioning the phone will automatically update the firmware once completed, but I can't seem to get that far with the old web interface. Any thoughts?

 

Thank you very much!


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Paging causes phones in the paging group to go on hold. It's forced.

I feel like there should be a setting for this but i cannot find it. Scenario.Manager has Yealink desk phone.He is on the phone. Usually on speaker phone.Someone else in the office (all Yealink), uses the PAGE button that pages the "paging group".The... Show more

I feel like there should be a setting for this but i cannot find it.

 

Scenario.

Manager has Yealink desk phone.

He is on the phone. Usually on speaker phone.

Someone else in the office (all Yealink), uses the PAGE button that pages the "paging group".

The managers call, without warning, goes on HOLD. he then hears the page.

He has to hit resume to get the caller back on the line with him.

 

Desired behavior:

If phone is engaged, do not page to it. User is already engaged with a customer and cannot act on the page anyway.

 

Manager reported it also happens if he isn't on speakerphone.

 

Any ideas where to look?


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Random Extension Emails

Zoom Phone is like a box of chocolates. You never know what you're going to get. 

 

What would cause Zoom to randomly and automatically send everybody at my company two emails with two different extension numbers? Has anyone else encountered this?

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Resolved! How to get BOTH the 10 digit number AND the 4 digit extention to ring on multiple phones.

I have a Call Queue setup so when someone dials Reception, it also rings on 2 other phones in case she is in one of those spaces instead of sitting at the front desk. That works great when somebody dials the 10 digit number from outside the company. ... Show more

I have a Call Queue setup so when someone dials Reception, it also rings on 2 other phones in case she is in one of those spaces instead of sitting at the front desk.  That works great when somebody dials the 10 digit number from outside the company. But if someone dials her 4 digit extention from withing the company, it only rings at the reception desk.  I also setup a Shared Line Group with the three phones and it still only works for the 10 digit number.  

 

Shouldn't the internal extention work as well as the 10 digit number?


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Provisioning Template Parameters for Yealink MP-series - Zoom Phone Appliances

As the topic describes; Does anyone have a parameter guide document for Yealink MP series phones?Looking to build device provisioning templates for these phones. However, there doesn't seem to be any documentation out there. The Yealink T-series has ... Show more

As the topic describes;   Does anyone have a parameter guide document for Yealink MP series phones?

Looking to build device provisioning templates for these phones.  However, there doesn't seem to be any documentation out there.   The Yealink T-series has a guide,  but the parameters given in that doc are not working.

For example,  looking to enable the Web Admin GUI, by default,   for MP-series devices.

 

Thanks in advance.


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