Answering from a headset

[BeccaR]

We are new to zoom, however we are having a difficult time answer the phones from our headsets using zoom desktop application.  We are in an office where we are not always in front of our computer to answer from the screen.  We are using 4 different kinds of headset in the office and no one is able to answer from the headset.  Is there a setting that needs to be turned on?  I would guess there has to be a way to answer with just a headset from the desktop application.  any help or suggestions would be very appreciative. 

[Eliot]

Hi beccar,

Are the headsets on zoom’s Supported USB HID devices for the Zoom desktop client?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064819

if the headset is on zoom’s supported list, then follow the instructions on synching the headset to zoom.

“If your audio device is on this list, enable the Sync buttons on headset setting in your audio settings. Otherwise, disable the setting.”

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thanks,  eliot

[BeccaR]

Thank you - That does not seem to help!

[Eliot]

hi beccar,

what types (bluetooth, DECT or wired),  headset manufacturers and models are you using?

thanks,  eliot