Our receptionists at each office have a Yealink T54w with an attached EXP50 side car.  Over the past couple of weeks, the side car shows a gray screen randomly multiple times per day.  The only fix appears to be to reboot the side car but they are having to do this 2-3 times/day.   

Has anyone experienced this and have a fix or is this a known bug with a previous update?  

Thanks,

Jeremy

I am new to zoom phone and need help! I have read through the previous discussions on this topic but cannot figure it out. I am a one person business. One person will be answering the phone. I want the phone to ring and then go to voicemail if not answered. Can someone please help me accomplish this? I do not want an IVR to answer and I do not want a caller to need to enter an extension. 

It's very frustrating that this is so hard to accomplish! I am ready to use a different VOIP option.

I have Zoom phone, using Android Samsung Galaxy 10. When a call comes in, it plays the ring tone but does NOT display an answer screen where I can accept or decline the call. I literally have to scroll to my Zoom icon and click it to display the answer screen. How do I correct this?

Also, on different but similar note, is there a way to (1) set ringtone to "mute" (so it doesn't audibly ring, but still display the answer screen, and (2) is there a way to set Zoom phone to NOT ring at all on mobile device and only ring on my VOIP handset?

Hi All

Our front desk receptionist mentioned she can't transfer calls directly to voicemail on our SIP phone yealink t46u phones in the copier or the pantry rooms but she can do it on our appliance phone yealink MP56. Is this a limitation of the SIP yealink phones? I made some changes to our dhcp server/settings last night so I'm not sure if that was what changed the ability to do so but I highly doubt it.

Any confirmation on this issue would be great.

thank you

Hello there. We have Yealink T46S desk phones (all on current firmware) with the label, display name, and wallpaper set up via Yealink's web interface. Seemingly randomly, the label and display name will go back to what it is named in Zoom's settings and the wallpaper will revert back to default (which is nothing). It seems to happen with all the phones, but not at the same time. And it happens repeatedly. I will change the settings back and within a few days, they revert again. I reached out to Yealink and they think it is caused by Zoom auto firmware update. Does this sound correct - would that cause these settings to revert back? I would prefer not to disable it updating the firmware. Or does anyone know why else this might be happening?

Incidentally, I have the same custom background image (i.e. wallpaper) set up in Zoom > General Settings > Background Image, but that does not seem to carry through to the phone for some reason.

Thanks for any insight!