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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
I incorporated the system message that says, "If you know your party's extension, dial it now," as part of a custom prompt using a script. However, I was not able to make further adjustments, such as locating and disabling the one that the system comes with, so it ended up playing twice. I think giving the ability to modify this feature would be a great improvement
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We have had several users comment that when they select simultaneous to ring to all devices it doesn't happen. It will only ring one device instead of all at the same time. This has only happened recently. Is there is fix or is this a broken feature since the last update?
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Hi! I am having problems with a provisioning template for my Poly phones. I am trying to use a provisioning template to assign a vlan to the phone, but have the PC Ethernet port assign a different Vlan for the PC I connect to it. Here is the template thus far: vlan device.set="1" In this example, the phone would be assigned VLAN 10, but the port should tag traffic from the PC port to 20. Thanks!
device.net.vlanId.set="1"
device.net.vlanId="10"
device.net.lan.vlanId.set="1"
device.net.lan.vlanId="20"
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We have quite a few phones that have a utilitary function, so when people are searching the directory these locations will come up. Is there a way to prevent a number, especially a common area, from not returning an extension in the directory search?
I successfully registered my 10DLC information but now am forced to have an opt out on outgoing messages.
Is there any way to remove this message? We do not send promotional messages via zoom.
Zoom is not allowing calls to be connected for one of our users. Each time a call tries to go through to her extension, it comes back with a message of a poor connection and the call drops. Funny thing is she can make calls with video and they connect just fine?
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I just went to a meeting where about 6 or 7 people stated they sent me their information for leads. Unfortunately not a single text is vissible. So I entered my phone number into my cell phone and sent a text to myself and it never came through. So I tried sending a text a text from computer via Zoom and I got the message that my phone had not been setup for 10DLC. I am sadly mistaken because I set that all up a long time ago. My account shows my Campaign was added and is active and that 2 of my numbers (out 0f 3) have been verified and enabled. So why can I not send or receive texts to numbers outside of my partners phone (one of the verified enabled numbers) and her to me. I need clients able to do this. Regards - Greg
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My campaign is constantly turned down despite being VERY CLEAR that we do not sell or share information. I even put together a video: https://www.loom.com/share/4199a5d2195a457ea0701de72d7acebf?sid=319b2eaf-64aa-4c55-b1f3-9c5aeb81fe99 Basically, we don't use SMS/Text for marketing. There is no "central number" and each external-facing staff has their own Zoom Phone number. It's like texting your friend. There's no campaigns or any routing messages or notices going on. Even on Calendly, you only get messages if you schedule a meeting and give us the number in the space where it asks you to put your number to get reminders. Even we know that's not the same as giving blanket permissions. More frustrating is that we are being hung to dry because we do collaborate with other professionals on the client's team - such as CPAs and Attorneys - to deliver services. We get written permission to share documents and data as to perform a service. But that's interpreted as "yUo s3Z yoU ShArEs InFORmation..." Facepalm. How can we get to speak with someone who will actually read things for comprehension?
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