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After setting my Zoom phone standard auto. answer I decided to start forwarding my calls to my answering service. My calls are not being forwarded. When my number is called, my old standard answer is still immediately picking up. Please help.
Hi All! New to Zoom Phone. We are moving from another cloud PBX provider to Zoom Phone and Zoom CC over the next few months. We have right round 90 locations. Our current provider has a nice feature where a Business Hours/Holiday schedule can be "shared" to multiple AAs (Auto Receptionists.) Time zones are set at the AA level. With this, we are able to have about a dozen Business Hours/Holiday schedules that are unique and can be assigned to AAs as needed. Where this really shines is when it's time to update the Holiday dates. As we roll to a new year, we need only update those dozen-ish schedules with the new year Holiday dates rather than having to go to each of our 90-ish AAs and update the Holiday dates there. Is there a way to replicate this Business Hours/Holiday scenario in Zoom Phone? Something like a "shared" Business Hours schedule? Thanks!
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I enabled the Zoom call transcript and today I used it on two calls, but I cannot locate the transcript. Where do I find them to copy and paste them into a system?
Like many others here, I'm a long time Skype phone client looking to port my number to a new service. I live in Mexico and bought a US Skype number 9 years ago to make/receive calls and SMSs. I'm looking at the Zoom phone plans, and all I'm seeing are "Global Select" at $20/month and "Business Plus" at $26/month. In the forums here, people refer to other plans "US/Canada Metered" and "US/Canada Unlimited" which are less expensive and suit my needs more, however, I can't find them on the site to sign up or read about the features. Are these plans still available? Where can I see them or sign up for them? Thanks!
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So i cant get my phones to do ZTP even though they are getting ip addresses leases from my DHCP but option 66 is not working and my DHCP server is a Vm, any suggestions?
Hi everyone, Details: Phones: Poly CCX 500 and Edge E300 models Call path: SIP calls via Zoom Phone Some calls go straight to voicemail or drop without audio Other times, there's a delay before the callee hears ringing My own test calls to the same numbers go through fine Problem seems intermittent and inconsistent What I've Tried: Enabled logging on the phones (set to Debug) Captured traffic using SPAN on switch ports Collected packet captures on both sides (caller & callee) Noticed TLS sessions but traffic is encrypted (can't inspect payload) Confirmed phones are updated and network is stable Ask: Has anyone run into this issue before? Any tips for: Decrypting or analyzing encrypted SIP/TLS traffic? Zoom Phone-specific call signaling insights? Additional logs or settings I should look into on Poly devices? Happy to provide more details if needed — I’m just trying to figure out where the issue is happening (Zoom, network, or phones). Appreciate any guidance!
I'm currently troubleshooting a recurring issue with Zoom Phone/Poly IP phones where SIP calls are either delayed or dropped intermittently.
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Hi I am desperately looking for alternatives to Skype to call from outside the USA into toll free numbers located in the USA - does Zoom have this feature? If yes, does Zoom regular account allow calls into toll free numbers? Or does only a Zoom business account allow these calls? Is it possible to call toll free numbers in other countries from outside those countries? What are the costs to call from outside the USA into toll free numbers located in the USA? If it is possible to make these calls, where are the instructions to do so? (I do not see anything on the Zoom website). Thanks.
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hi, can anyone advise if I can call a 1-800 toll free number on zoom? I have Zoom workplace installed on my Mac but I can't see anywhere on the menu bar to place a call. I didn't need to call till now, but with skype being phased out, I would need to find an alternative to do so. Currently traveling in Europe and need to find a way to call different 1-800 numbers in North America. Thanks for suggestions/advice!
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Our ATA Poly 400 is provisioned and registered with Zoom. I connected the ATA's phone port to the door box after provisioning. I press the button on the door box after connecting, but nothing happens. The receptionist should be able to hear it, but it's not. I believe that in order for the receptionist's phone to ring, the ATA must be set up for Ring Down. Could someone please tell me how to set up the Ring feature on the receptionist's phone?
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We want to replace our archaic traditional landlines with VoIP Zoom. Do you recommend zoom over Vonage or others? 8-10 users in a law office.
