The Loaction database for Zoom Phone Emergency Services includes a setting that I can't find documented anywhere: "Apply minimum match criteria". It says this will prevent a location from being detected solely based on a Public IP match. It needs both a Public and Private IP match. This could be useful for us since our NAT ranges span multiple buildings.

My question: Will a sub-location still match correctly if the Private IP is tied to the sub-location (like a building floor) but the Public IP is defined at a parent location (like a site)? I think this is how it works, but I can't find any documentation that confirms this.

The only mention I can find of this setting is in release notes from June 19, 2022. Even the linked document doesn't reference it unless I'm completely missing it.

Has anyone noticed a high number of users reporting call drops over the last week?  We have had a significant number of users reporting high call drops, our users are utilizing the Zoom client and in most cases are on 2.6.6.  Looking at the logs I do not see any abnormal latency, jitter, round trip times and according to our network team we are not seeing any traffic being blocked or drops on our network.   I have a support case open but curious if this is just our org or if others are also seeing this. 

Thanks, 

We are wanting to expand how we use our Auto Receptionist by using the dial by name option which is working with users names.  With 40+ locations, we want to callers to have the option of spelling a location name so they may be transferred there.

How would I go about setting that up?

Our receptionists are wondering if there is a more efficient way to transfer calls.  In most cases, they use the direct transfer method.  With our previous phone system, the default transfer method was direct and they could accomplish that by typing the name or extension and then pressing enter in the application.  When using the Zoom Workplace Application, the menu asking for Direct, Warm or Voicemail pops up and seems to require a mouse click on one of the options to proceed.  Is there a way to accomplish this with the keyboard only?  It would improve the efficiency of our reception group when they are handling multiple calls.

We just rolled out Zoom Phone.  One thing people have noticed is that when a person is not talking, it is completely silent.  Zoom's audio codec suppression does such a good job that people think the call may be disconnected or the other person hung up.  Is there any way to introduce a bit of low level white noise or "comfort noise" into the silent portions of a phone call?