New to Zoom Phone, please help!

[HilaryH]

I am new to zoom phone and need help! I have read through the previous discussions on this topic but cannot figure it out. I am a one person business. One person will be answering the phone. I want the phone to ring and then go to voicemail if not answered. Can someone please help me accomplish this? I do not want an IVR to answer and I do not want a caller to need to enter an extension. 

It's very frustrating that this is so hard to accomplish! I am ready to use a different VOIP option.

[Eliot]

hi hilaryh,

Sign in to the Zoom web portal.

In the navigation menu, click Phone System Management then Auto Receptionists.

Click the auto receptionist that displays Main Auto Receptionist after its name.

Change the auto receptionist routing option:

from route to interactive voice response (ivr)

to route incoming calls to your user extension.

Select your extension and click OK.

Managing auto receptionists - Zoom Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot