Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Deleting SMS in call queue

When utilizing SMS in a call queue, we noticed if one person deleted the SMS conversation it did not delete from other team members’ queues. How can the admin adjust settings so it deletes from everyone who is in the call queue?

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Editing contacts

How do you edit/update cloud contacts for the call queue?

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Resolved! Off Hook Dialing Configuration

Trying to setup OFF HOOK dialing for a door phone. AKA - hot line phone. It's a Poly VVX 150 telephone. Need it to ring to an auto attendant upon going off hook.I located a configuration file for an older model of Poly, but this series does not like ... Show more

Trying to setup OFF HOOK dialing for a door phone. AKA - hot line phone. It's a Poly VVX 150 telephone. Need it to ring to an auto attendant upon going off hook.

I located a configuration file for an older model of Poly, but this series does not like the one I found.

Has anyone configured this before with a VVX Poly? Is there a way to configure this in Zoom?


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Call Transfer - Default to Direct

Our receptionists are wondering if there is a more efficient way to transfer calls. In most cases, they use the direct transfer method. With our previous phone system, the default transfer method was direct and they could accomplish that by typing th... Show more

Our receptionists are wondering if there is a more efficient way to transfer calls.  In most cases, they use the direct transfer method.  With our previous phone system, the default transfer method was direct and they could accomplish that by typing the name or extension and then pressing enter in the application.  When using the Zoom Workplace Application, the menu asking for Direct, Warm or Voicemail pops up and seems to require a mouse click on one of the options to proceed.  Is there a way to accomplish this with the keyboard only?  It would improve the efficiency of our reception group when they are handling multiple calls.


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Add White Noise to Phone

We just rolled out Zoom Phone. One thing people have noticed is that when a person is not talking, it is completely silent. Zoom's audio codec suppression does such a good job that people think the call may be disconnected or the other person hung up... Show more

We just rolled out Zoom Phone.  One thing people have noticed is that when a person is not talking, it is completely silent.  Zoom's audio codec suppression does such a good job that people think the call may be disconnected or the other person hung up.  Is there any way to introduce a bit of low level white noise or "comfort noise" into the silent portions of a phone call?  


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ZOOMイベントのアンケート機能について

ZOOMイベントでウェビナーのようにアンケートを退出時に表示させたいのですが、方法はあります。

イベント終了後タブには、イベントアンケートとセッションアンケート選択することができず、その2つだとイベントやセッションが終了した場合に表示されます。そのため、イベント途中で退出した人へはアンケートを表示しますすることができません。

Resolved! SMS Campaign, no website

My SMS campaign application was rejected for reason of "This brand's URL will not load to a valid website."  I do not have a website, nor do I want or need one.  Is there a workaround to this?

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is anyone able to make SIP call with TLS using code

I am using Zoom Sip with TLS and I can able to send the REGISTER request with Zoom and received 200 but when I send a Zoom INVITE sip request I get 403 It is with the same auth that I am using for sending the REGISTER request can anyone did this prev... Show more

I am using Zoom Sip with TLS and I can able to send the REGISTER request with Zoom and received 200 but when I send a Zoom INVITE sip request I get 403 It is with the same auth that I am using for sending the REGISTER request can anyone did this previously.


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We need SMS for answering client questions - but we don't do "Campaigns"

We need the SMS feature for answering simple questions with clients, such as "Can you text me your address".  Do we need to do a campaign for just answering questions?  We don't send out mass texts.   

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Why don't my international calling work.

we paid for international calling and when we call out it says our plan does not support it. and why does it take 6 months to get sms.

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