Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Zoom Phone won't dial out

Hello,I have used Zoom Phone to call people for months without a problem.Today, when I type in the telephone number, it just won't dial out, so I can't call anyone/ make an outgoing call.Do I need to adjust anything in the settings?Thanks,Emma

Emmaest by Newcomer
  • 535 Views
  • 3 replies
  • 0 likes

SMS

I have a zoom phone. Iam trying to setup sms. Every time I try and enter a branding as per the instructions it fails. Iam using GoDaddy and entered the CNAME and TXT still fails. Any Ideas?

dlee425 by Explorer
  • 856 Views
  • 5 replies
  • 0 likes

Resolved! Voice message

Hi there, Does anyone know how to record their own personal message in Zoom? I found where I can select an automated person to say that no one is available to answer your call. But any way to record my own for a personal touch?

Rob-007 by Explorer
  • 774 Views
  • 3 replies
  • 1 likes

Resolved! Add a 2nd W73H handset.

Hivemind ~ Desperately seeking a guide on how to add a second handset to my account. I have an existing Yealink w70b base station with a W73H linked to it, working great. I've purchased a second W73H and it is registered to the base, but I cannot for...

10LDC Pending for more than 4 weeks

I set up a brand and a campaign with sample messages and submitted it more than a month ago and it still shows pending. Does anyone know if a "reject" message would be sent if there are compliance issues? Thoughts on how long I should wait to start t...

ZIA549 by Newcomer
  • 204 Views
  • 0 replies
  • 0 likes

Resolved! Transcription of Phone Calls

I can get transcriptions of voicemails left for me but I cannot fathom how to get transcriptions of the occasional ad-hoc recorded phone call: So I go to account settings:Checking under both the "Recording" and "Zoom Phone" tabs I can find no way to ...

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Resolved! Block by caller ID

Hi, We're having an issue where a persistent spam call center continually reaches our Zoom phone numbers. They use a rotating number, so when you block one they just call from a different one. They seem to use the same one or two caller ID strings, s...

ParkerH by Explorer
  • 476 Views
  • 1 replies
  • 0 likes

SMS Campaign

I have a rejected campaign. I see the "create another campaign" button however it is not accessible. Should I delete the rejected campaign as it not letting me edit it? And if I delete the campaign will the Brand stay or will I have to re start the B...