Hi Zoom Community,

I'm currently managing a Zoom Phone setup and have configured a Monitoring Group to allow certain users to listen to calls from both User & Common Areas and Call queues.

The issue I'm facing is that the "listen" icon does not always appear for some calls, even though the monitored user is actively on a call, either through their direct extension or flow from a call queue.

Here's what I've checked:

• Monitoring privileges are assigned correctly.

• Users and common areas are properly added to the Monitoring Group.

• The call queues involved are also included in the monitoring setup.

• Licenses are Zoom Phone Pro

• Zoom App version: Version 6.2.0

Has anyone else experienced this issue? Are there specific call scenarios where the "listen" icon is intentionally unavailable?
Any advice or clarification would be greatly appreciated.

Thanks in advance!

Hi All,

I would like to know if I can automate sending SMS with Zoom Phone - Salesforce Integration. My requirement is to send an SMS at a trigger point on the Lead or Contact record. Like when Lead record status is 'Nurturing' then send an SMS to the lead's phone number.

The documentation mentions that we can manually send an SMS to a lead or contact from the Zoom Phone widget, but there are no details on whether we can automate the sending of SMS.

Please reply to this post if anyone has any information regarding this.

I'm trying to integrate zoom with zoho crm, via livehelpnow tool and received the belo feedback from the support team in livehelpnow

Our team did some digging and have found that no direct numbers are attached to the authenticated user, only extension: 5278
For a phone call to make it to us the phone call must be routed to this extension.

Hi! I’m currently working in a government office here in the Philippines. Before we can proceed with purchasing your service, we’re required to send a request for quotation (or canvass form) with your signature and confirmation.

We’re planning to purchase the Microsoft 365 Family subscription worth $129.99/year.

May I know where I can send the email with our canvass form template? We’ll need you to fill in your company name, address, item description and cost, and include a signature—just to make sure everything’s accurate and complete on our end.

Looking forward to your reply. Thanks!

I'm trying to set up SMS as a sole user of my account.

I keep getting this message: {"description":"Mobile Phone Number not supported. Must be a Mobile Phone Number that can receive SMS messages.","code":551,"fields":["mobilePhone"]}"

I have followed the prompts given in this post: https://community.zoom.com/t5/Zoom-Phone-System/SMS-Setup-for-Skype-to-Zoom-VoiP-number/m-p/231136/highlight/true#M12785

I have enabled SMS under Account Management. However, when I go to enable it under Phone System Management I get a message telling me that this service is for plan users only.

But I am plan user and I'm signed it! How can I fix this so that I can finally get my Brand Name accepted and move forward?? 

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