Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

SMS-ZOOM - "For help, reply HELP. To opt out, reply STOP."

I switched to Zoom phone from Nextiva. I was able to send text messages without a problem or challenge.All my texts message are personal directed and I am not using them as a marketing tool. I am NOT running a marketing campaign and I NEVER send a te... Show more

I switched to Zoom phone from Nextiva.  I was able to send text messages without a problem or challenge.

All my texts message are personal directed and I am not using them as a marketing tool. I am NOT running a marketing campaign and I NEVER send a text to multiple people at the same time.

Yesterday, Zoom changed my texts messages to include the following words after my texts: "For help, reply HELP. To opt out, reply STOP."

That is not fair!!!!! As it makes my texts look like I am sending generic mass marketing text, which I am not.

HOW DO I STOP THAT!!!! Did I make a mistake about adding a campaign, to my account?

If I delete the campaign, will I still be able to send individual text messages to my friends and business clients?

If anyone has a solution for me please me get back to ASAP and let me know how I can stop these words ""For help, reply HELP. To opt out, reply STOP." appearing in my texts messages. Thank you.


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Default voicemail greeting for company-level holiday hours

In the company overview account settings, I am able to set the default voicemail greeting for most things, however it seems I can't do it for holiday hours. I've got standard holidays programmed in for the whole company which apply to all extensions.... Show more

In the company overview account settings, I am able to set the default voicemail greeting for most things, however it seems I can't do it for holiday hours. 

 

I've got standard holidays programmed in for the whole company which apply to all extensions. As far as I can tell it only lets me change the voicemail greeting per holiday, per auto receptionist/call queue/user, which is just way too much manual work for the number of destinations we have.  

 

Am I missing something, or is there truly no way to do this?

 


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Paste numbers into Zoom App for easy dialing

I'm new to zoom and want to use it to make calls: I have the Windows11 Desktop zoom app connected to my phone and would like to be able to paste in numbers instead of typing them in. I'd like to able to use the desktop app (with my list of phone numb... Show more

I'm new to zoom and want to use it to make calls:

 

I have the Windows11 Desktop zoom app connected to my phone and would like to be able to paste in numbers instead of typing them in. I'd like to able to use the desktop app (with my list of phone numbers in Excel) and paste them into zoom and dial on my phone.

 

Apparently, I can't do this via the zoom app and have to go through PC Phone link (Windows 11) - Samsung Galaxy S20!?

I load up and connect PC Phone link app, allow all the permissions, connect my Zoom app and Voila! It doesn't allow me to paste numbers into the zoom app dialing section.

 

I simply can't believe this doesn't work. Can anyone advise please? 


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Expansion Module

How can I add buttons to the Yealink expansion module? Is it somewhere on the Zoom admin portal or from the Yealink phone web portal?

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Multiple Devices

Can a user assign multiple devices/phones to one extension? For example, one user works from various offices and sometimes works from home. The user wants three phones at all three locations with the same extension but does not want to use the hot de... Show more

Can a user assign multiple devices/phones to one extension? For example, one user works from various offices and sometimes works from home. The user wants three phones at all three locations with the same extension but does not want to use the hot desking feature.

 

 


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adding delay & pause to phone number stored as personal contact

Hello, Is it possible to add a delay and/or a pause when storing a phone number of a personal contact?Usually commas (,) and semi-colons (;) are used for that purpose, but this does not seem an option for Zoom personal contacts.This is for example to... Show more

Hello,

 

Is it possible to add a delay and/or a pause when storing a phone number of a personal contact?

Usually commas (,) and semi-colons (;) are used for that purpose, but this does not seem an option for Zoom personal contacts.

This is for example to dial a conference bridge, then a delay, then a bridge number and a pin code automatically.

If this is not already available somehow, how to raise a feature request?

 

Thanks.


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About Zoom Phone BYOC SBC

Hello,

How to generate csr certificate when configuring sbc for zoom phone byoc.

Actually, what I wonder is, should the fqdn content we use for CSR include a vanity url or domain registered in zoom?

B.R.

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ZoomPhoneモニタリング中の着信について

コールモニタリング機能を使用しているときに着信通話に応答できません。着信表示自体がされません。

 

Resolved! Manually set Call Forward from a DESK PHONE

Hi. I am currently trialing the Zoom Phone solution.I have many little stores with 3-12 phones. Today, most have some kinds of very old PBX.Our phone vendor setup logic on these PBX's that a user could open a line and dial *72.This *72 dial would pro... Show more

Hi.

 

I am currently trialing the Zoom Phone solution.

I have many little stores with 3-12 phones. Today, most have some kinds of very old PBX.

Our phone vendor setup logic on these PBX's that a user could open a line and dial *72.

This *72 dial would prompt the user for a phone number to call forward too. Users could dial *73 to take the call forward off the line.

 

In Zoom, I have set business hours and I setup an external contact to our after-hours service. If a store closes at 5, the system automatically starts sending calls to the after hours service at 5:01.

 

My "users" are not computer people. We use a PC with a green screen emulator to access our AS/400 database. We don't want to rely on training a user to access zoom via a web browser and and setting up call forwarding. We need the ability to call forward manually for a viarity of reasons. Think of a snow storm. If we close early, we would want to forward the phones. We had a store all catch covid and had to shut down for a few days. etc.

 

In the site I am trialing now, I am using a Yealink T42S phone right now.

 

Can anyone suggest a way to manually setup call forwarding using a desk phone only?

 

Thank you.

Keith Budurka

McCarthy Tire


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Zoom SMS in HubSpot

Up until a few minutes ago, I was able to paste an email in to Zoom SMS and a drop down with the phone number came up. It is no longer doing that, and I really need it to. Any advice?

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