About andrewgl

andrewgl · 2023-05-31 08:23 AM

I have a database of contacts in Accelo, which syncs with Google.I'd like to sync those contacts to Zoom, and setup separate call queues based upon whether or not the caller is a known contact (i.e., the caller ID appears in our system) or the contac...

andrewgl · 2023-06-08 08:05 AM

Sure, here's the workflow. We're not married to call queues, shared lines, or anything else, so I've avoided using Zoom terminology. Person calls our phone number.Our system takes the caller ID, and searches in our database for a match.If matchIf VIP...

andrewgl · 2023-06-07 05:59 PM

Thanks! I see that creates call queues, but how do I route an incoming call to a particular call queue? Or do I create a new queue for each incoming call? That doesn’t seem practical.

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Separate Call Queues for Known and New Contacts

Re: Separate Call Queues for Known and New Contacts

Re: Separate Call Queues for Known and New Contacts

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Separate Call Queues for Known and New Contacts

Re: Separate Call Queues for Known and New Contacts

Re: Separate Call Queues for Known and New Contacts