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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Limiting phone recording access

Is it possible to limit recording access for specific users/departments/sites. I'll explain a bit further as I know I can create roles, but here is a scenario: User A at Site A has all their calls recording for auditing purposes. Someone who can can ... Show more

Is it possible to limit recording access for specific users/departments/sites.  I'll explain a bit further as I know I can create roles, but here is a scenario:

 

User A at Site A has all their calls recording for auditing purposes. Someone who can can review the calls for Site A sees the calls from User A as expected.

 

User B works at Site B in HR, and by default does not have their calls recorded.  When User A calls User B the call is still recorded because we record user A's calls.  Is there a way to prevent the auditor for Site A from listening to that call.  

 

We use to use DVS Analytics that allowed us to provide some logic to that calls were excluded.


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Yealink T57W Phones firmware is not automatically updating after release

Our T57W Yealink phones were experiencing intermittent audio issues. We found that they were not on the latest Yealink firmware. Instead of 97.87.0.15 that was released March 10, 2025, they were still on 96.86.3.17. The Zoom Chat Agent couldn't expla... Show more

Our T57W Yealink phones were experiencing intermittent audio issues. We found that they were not on the latest Yealink firmware. Instead of 97.87.0.15 that was released March 10, 2025, they were still on 96.86.3.17. The Zoom Chat Agent couldn't explain why they haven't pushed out the latest release, does anyone know?  After I manually updated the firmware on each device through the IP GUI the audio issue hasn't resurfaced.  I just hope to not have to manually update the next time Yealink releases a firmware update.  

 

 


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Poly Edge E220 custom logo and background

Hello, 

 

Does anyone know how to apply a custom background and organization logo to replace the default Poly logo and background? We have about 200+ Edge E220s and I would love to integrate that element into our setup. 

 

Many thanks.

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Answering Incoming Calls from Main Queue - Automatically Switches from Mobile to Desktop

I am the first person in the call queue and when I answer an incoming call using my mobile device, the switch icon appears at the top of my desktop Zoom app. If nothing is selected, it will automatically switch from my mobile device to the desktop ap... Show more

I am the first person in the call queue and when I answer an incoming call using my mobile device, the switch icon appears at the top of my desktop Zoom app.  If nothing is selected, it will automatically switch from my mobile device to the desktop app without me doing anything.  I have reached out to Zoom and they are suggesting that I turn off my desktop application for phones but I never had this issue until I switched from a Galaxy to an iPhone.  We just recently added a Zoom Room to our account and thought that maybe it was detecting the Zoom Room so i can switch to that but calls I have answered while at home still have the switch icon at the top.  Has anyone else experienced this issue?  What am I missing?

Zoom Switch.jpg

 


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What am I missing?

I have Zoom Workplace Pro and Zoom Phone Pro Global Select, yet Zoom is not allowing me to make outgoing calls to any phone numbers. It tells me the requested service is not available in my calling plan. What am I missing? Do I need to change a setti... Show more

I have Zoom Workplace Pro and Zoom Phone Pro Global Select, yet Zoom is not allowing me to make outgoing calls to any phone numbers.  It tells me the requested service is not available in my calling plan.  What am I missing?  Do I need to change a setting or buy a different plan?

 

Thanks in advance.


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Resolved! I need guidance

Hello Everyone 

 

Is there anyone who can guide me how should i start to setup phone system for firm comany? 
I need the sequential steps in 

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Inquiry Regarding SMS Communication with Partners and 10DLC Registration

Our company is exploring the possibility of utilizing Zoom for text message communication with our business partners. We have noticed information regarding Zoom's campaign features and requirements for privacy policies and 10DLC registration. We have... Show more

Our company is exploring the possibility of utilizing Zoom for text message communication with our business partners. We have noticed information regarding Zoom's campaign features and requirements for privacy policies and 10DLC registration.

 

We have specific questions regarding this functionality:

 

  1. Phone Number Provision: Are the phone numbers used for sending SMS messages provided by Zoom, or can individual Zoom users send messages from their own registered numbers?

  2. Recipient Scope: Can Zoom users send SMS messages to any external phone number (our partners), or is there a specific directory or limitation?

  3. Best Practices for Business SMS: We are looking for guidance on the best approach to enable our team to communicate effectively with our partners via SMS through Zoom, while adhering to all relevant regulations and Zoom's terms of service.

 

Could you please provide detailed information on these points or direct us to the appropriate resources? We would appreciate understanding the workflow, requirements, and any limitations associated with using Zoom for business SMS communication.


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Resolved! automatically delete voicemail after forwarding to email

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) s... Show more

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) store voicemail, 2) email voicemail as attachment, or 3) both.  It appears that Zoom supports options 1 and 3, but not 2. Did I miss something?  Many of our users, having dealt with a voicemail that they received in email, don't want to bother with deleting the original voicemail as well.

 

Thanks!


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Delete voicemail in Zoom client

When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this. This is a inconvenience to all users as they need to m... Show more

When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this.  This is a inconvenience to all users as they need to mange each voicemail twice in two separate applications (The email client and Zoom client). 


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Resolved! Help - Group Level Setting for Automatic Call Recording not Working

Hi. I wanted to have a specific set of users to always have automatic call recording enabled. I thought that I could do this by creating a "Group" in Zoom, and setting the Automatic Call Recording option to "On", and then assigning users to it. When ... Show more

Hi. I wanted to have a specific set of users to always have automatic call recording enabled. I thought that I could do this by creating a "Group" in Zoom, and setting the Automatic Call Recording option to "On", and then assigning users to it. When I did that, the calls were not recorded though. If however, I go into each user individually, and go under their "Policy" setting, I can enable it there and it works, but I'd prefer not to have to manage this setting for each individual user. Is there any other way to apply the automatic call recording setting to a group of users? or is their something I could me missing that's causing the group setting to not be applied? I've tried locking it, as well as disabling it and turning it back on again.


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