I am seeing faxes from Athenahealth mostly but occasionally others, being split into two separate faxes.

E.g. 1st fax pages 1-6 and then a 2nd fax with pages 7-11.

Oddity is that it's also only one specific location/fax line seeing this behavior.

Path is as follows:

Zoom Fax # "X" > Auto Receptionist "X" that forwards to > EMR fax # "A"

This is the one splitting sometimes

Zoom Fax # "Z" > Auto Receptionist "Z" that forwards to > EMR fax # "A"

This one, and many others configured similarly have never seen this issue

This is all within their normal PBX config, nothing related to online fax.

Our EMR vendor is at a loss.

I cannot find any meaningful config differences between other fax lines, and the one with the issue.

(Beyond the obvious like a different fax # and name).

Hoping someone else has seen similar issues? Have not found anything as of yet...

Our T57W Yealink phones were experiencing intermittent audio issues. We found that they were not on the latest Yealink firmware. Instead of 97.87.0.15 that was released March 10, 2025, they were still on 96.86.3.17. The Zoom Chat Agent couldn't explain why they haven't pushed out the latest release, does anyone know?  After I manually updated the firmware on each device through the IP GUI the audio issue hasn't resurfaced.  I just hope to not have to manually update the next time Yealink releases a firmware update.  

I am the first person in the call queue and when I answer an incoming call using my mobile device, the switch icon appears at the top of my desktop Zoom app.  If nothing is selected, it will automatically switch from my mobile device to the desktop app without me doing anything.  I have reached out to Zoom and they are suggesting that I turn off my desktop application for phones but I never had this issue until I switched from a Galaxy to an iPhone.  We just recently added a Zoom Room to our account and thought that maybe it was detecting the Zoom Room so i can switch to that but calls I have answered while at home still have the switch icon at the top.  Has anyone else experienced this issue?  What am I missing?

I have Zoom Workplace Pro and Zoom Phone Pro Global Select, yet Zoom is not allowing me to make outgoing calls to any phone numbers.  It tells me the requested service is not available in my calling plan.  What am I missing?  Do I need to change a setting or buy a different plan?

Thanks in advance.

Our company is exploring the possibility of utilizing Zoom for text message communication with our business partners. We have noticed information regarding Zoom's campaign features and requirements for privacy policies and 10DLC registration.

We have specific questions regarding this functionality:

1. Phone Number Provision: Are the phone numbers used for sending SMS messages provided by Zoom, or can individual Zoom users send messages from their own registered numbers?

2. Recipient Scope: Can Zoom users send SMS messages to any external phone number (our partners), or is there a specific directory or limitation?

3. Best Practices for Business SMS: We are looking for guidance on the best approach to enable our team to communicate effectively with our partners via SMS through Zoom, while adhering to all relevant regulations and Zoom's terms of service.

Could you please provide detailed information on these points or direct us to the appropriate resources? We would appreciate understanding the workflow, requirements, and any limitations associated with using Zoom for business SMS communication.