Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hi, can anyone direct me to how to setup single phone numbers. I've bought one number but the setup has assigned it to a company line that needs extension numbers. Pulling my hair out, I'm sure it does not need to be this complicated. Thanks in advance for any guidance
Show less
Is there a way to add a key on a Yealink desk phone to monitor the status of a queue voicemail box? Like a BLF speed dial but that speed dial transfers to the voicemail box of the queue for each user. And monitors whether or not the queue has an unread voicemail.
Show less
I was able to modify the help and support page on my E550 under menu, help and support, and contact support. I have our support services business hours, phone number, and logo working. However, I cannot figure out how to also add an email address or additional phone number. Anyone else do this? I followed the link below but it doesn't show an email example. I added the below parameters to a test Zoom Phone Template and assigned it to my E550 only. I tried adding an additional line for email, but no luck. UI.MENU.HELPANDSUPPORT.CONTACT.ENABLED= "1"
UI.MENU.HELPANDSUPPORT.CONTACT.HOURS.1= "Mon-Fri 8AM to 5PM"
UI.MENU.HELPANDSUPPORT.CONTACT.NUMBERS.1= "Phone: 1 (321) 987-6543"
UI.MENU.HELPANDSUPPORT.CONTACT.CUSTOMERLOGO= "http://Logo.jpg"
Show less
I have a Samsung Galaxy S10. When a call comes in or I manke an outgoing call using the Zoom app, the call is automatically connected to my watch. Each time, as soon as the call engages, I have to push the bluetooth button and toggle to handset. This does not happen ever if I am just using my phone in a non-Zoom capacity.
I've looked and searched. How can I adjust the bluetooth settings? thanks,
Show less
Is there a way to assign a user access to street address information for our physical phones? I don't see anything in Roles. Maybe another way?
When we go to an applicable phone number and click on it, Ring Central, Phone, and another app pop up, but not zoom. Anyone have any ideas?
I setup online fax for my user account and fax to my DID from faxpipe. My Zoom phone rings and I get fax tones but I never receive the fax and faxpipe says it fails. I can send outbound faxes from Zoom online fax using my DID but I can’t receive. Any help would be greatly appreciated.
Show less
I would like to know if it is possible to get raw data more comprehensive and easy to present. What I mean with this is that instead of putting for example the sign-in-out per people in rows, could that be on columns, so it could be easy to manage in Excel? The same thing applies to the people assigned to a queue, where they change to multiple auxiliaries, (bath, meal, downtime Manager Approved, etc.) starting time can be in one column, and the end time in another column, just instead of everything in rows,
Thank you in advance for your assistance.
Show less
I am managing a group of 8 people who take phone calls. I have the power pack add on added to my license to see the real-time calls waiting, handling time, members available and etc. Whenever someone has to take their lunch/break, they have to "opt-out" to not receive queue calls.
Is there a dashboard showing the realtime number of minutes/hours elapsed when someone toggles the "receive queue calls" or like a report that shows the elapsed time when a specific member toggles the "Receive queue calls" and like how many times they toggled it in one day?
It's been bugging me for days now and I really don't know how to go around this.
Show less
