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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! automatically delete voicemail after forwarding to email

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) s... Show more

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) store voicemail, 2) email voicemail as attachment, or 3) both.  It appears that Zoom supports options 1 and 3, but not 2. Did I miss something?  Many of our users, having dealt with a voicemail that they received in email, don't want to bother with deleting the original voicemail as well.

 

Thanks!


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Delete voicemail in Zoom client

When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this. This is a inconvenience to all users as they need to m... Show more

When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this.  This is a inconvenience to all users as they need to mange each voicemail twice in two separate applications (The email client and Zoom client). 


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Resolved! Help - Group Level Setting for Automatic Call Recording not Working

Hi. I wanted to have a specific set of users to always have automatic call recording enabled. I thought that I could do this by creating a "Group" in Zoom, and setting the Automatic Call Recording option to "On", and then assigning users to it. When ... Show more

Hi. I wanted to have a specific set of users to always have automatic call recording enabled. I thought that I could do this by creating a "Group" in Zoom, and setting the Automatic Call Recording option to "On", and then assigning users to it. When I did that, the calls were not recorded though. If however, I go into each user individually, and go under their "Policy" setting, I can enable it there and it works, but I'd prefer not to have to manage this setting for each individual user. Is there any other way to apply the automatic call recording setting to a group of users? or is their something I could me missing that's causing the group setting to not be applied? I've tried locking it, as well as disabling it and turning it back on again.


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No email link after scheduling a meeting

 

new basic member.  scheduled a meeting to myself, I do not get an invitation link as I have when other people schedule meetings with me.  iMac with the most current operating system

Removing Extension from my Zoom Phone Number

I simply want one main number for my business that one person is assigned to. However, it seems no one is able to reach us without entering in an extension number while dialing. How can I get rid of the extension number? Our hope is to just have one ... Show more

I simply want one main number for my business that one person is assigned to. However, it seems no one is able to reach us without entering in an extension number while dialing. How can I get rid of the extension number? Our hope is to just have one phone number for our business and one person assigned to receiving those calls. Help!


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Automatic Call Routing with Salesforce Integration

Has anyone figured out a way to do automatic call routing in Zoom Phone when the Salesforce integration is being used? We are currently using that for click to dial and screen pops, but there doesn't appear to be a way to automatically route calls us... Show more

Has anyone figured out a way to do automatic call routing in Zoom Phone when the Salesforce integration is being used? 

We are currently using that for click to dial and screen pops, but there doesn't appear to be a way to automatically route calls using the client data that is already in Salesforce. Zoom Support notified me this wasn't possible, so I opened a Feature Request, but those tend to just sit there with very little progress ever made on them. Also open to looking at 3rd party apps if the Salesforce integration can't do it. 


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Resolved! SMS email notifications

Some team members would like to receive email notifications when an SMS comes in.

Is this possible? If yes - how can we set that up? If no - what alternative is there? 

 

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Resolved! Receive SMS only

I've searched through the posts but I haven't found a discussion around receiving SMS only. My company has a phone number through zoom and an approved Brand. However, we do not want to send SMS we only want to receive them. We can't create an SMS cam... Show more

I've searched through the posts but I haven't found a discussion around receiving SMS only.  My company has a phone number through zoom and an approved Brand.  However, we do not want to send SMS we only want to receive them.  We can't create an SMS campaign because the questions make no sense for our business.  We do not, for example, have a privacy policy - or need a privacy policy for the work that we do.  Am I stuck or is there a solution?


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Listen Icon Not Showing for Some Calls after setup Monitioring in Zoom Phone System Management

Hi Zoom Community, I'm currently managing a Zoom Phone setup and have configured a Monitoring Group to allow certain users to listen to calls from both User & Common Areas and Call queues. The issue I'm facing is that the "listen" icon does not alway... Show more

Hi Zoom Community,

 

I'm currently managing a Zoom Phone setup and have configured a Monitoring Group to allow certain users to listen to calls from both User & Common Areas and Call queues.

 

The issue I'm facing is that the "listen" icon does not always appear for some calls, even though the monitored user is actively on a call, either through their direct extension or flow from a call queue.

 

Here's what I've checked:

  • Monitoring privileges are assigned correctly.

  • Users and common areas are properly added to the Monitoring Group.

  • The call queues involved are also included in the monitoring setup.

  • Licenses are Zoom Phone Pro

  • Zoom App version: Version 6.2.0

Has anyone else experienced this issue? Are there specific call scenarios where the "listen" icon is intentionally unavailable?
Any advice or clarification would be greatly appreciated.

 

Thanks in advance!


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Incomming calls "Blocked by Systems"

I get calls from my bank for verifzing mz identy. The number of my bank is "Blocked by System" When I go into mz web account. There is nothing blocked. How can I unblock the system for that number? 

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