Ported Number

Welcome to the Zoom Community @Krichard! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

Below are the steps on how you can get your Zoom Phone account details that you can use to port your Americas and EMEA numbers.

1. Sign into the Zoom web portal.
   Notes:
   • If you are porting out EMEA phone numbers, follow the steps up to step 3.
   • If you are porting out US phone numbers, follow the steps up to step 7.
2. In the navigation menu, click Account Management, then Account Profile. Take note of your Account Number.
3. In the navigation menu, click Account Management, Billing, then Billing Contact. Take note of the following:
   • Company Name
   • First and Last Name
   • Address
4. In the navigation menu, click Phone System Management then Company Info.
5. Click Account Settings.
6. Scroll to the Port-out Verification section.
7. Click Change to view the port-out PIN.

Notes:

• Zoom does not require and provide Customer Service Records (CSR) to port away your numbers.
• Some phone providers may require Customer Service Records (CSR), but this could be bypassed and is not mandatory.

You can read more in this article. 

Thank you, and have a fantastic day!