Force Users to use Company Number for Caller ID

[BrianSCI]

Is there a way to force all Phone users to use the company's main number as the default outbound caller id? I know we can allow them to choose, but we need to have everyone default to the main number.  If there is a way to do this, I've yet to find it!

Thanks in advance for any help.  

[Eliot]

hi briansci,

please see below:

for more detail on outgoing caller id, please see

Changing Zoom Phone policy settings

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069655

Enabling Select Outbound Caller ID Zoom Phone setting

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058307

Frequently asked questions about caller ID (zoom.com)

Customizing line keys and positions settings

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065458

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[BrianSCI]

I appreciate the great information which is helpful. Unfortunately, I still do not see a way to force direct lines to use the company's main phone number as the default outgoing caller ID.  It's available, but still defaulting to their individual phone numbers.

[Eliot]

hi briansci,

i cannot figure out a good way to force users with direct numbers to select company's main phone number as outgoing caller id. 

on desk phones, you can assign the outgoing caller id.

you could remove the direct numbers from users and assign the direct numbers to auto receptionists that route calls to associated user extensions.

do you need direct numbers?

you might want to submit a feature request.

thanks,  eliot