Removing Ext. Number

[NaturalKids24]

Is there a way to remove the extension number? I have tried to unlink myself from the number but it will not let me as I'm administrator.  Is there another way to go about this?  We want patients to be able to directly call our main number without having to put in an extension number. The call only comes through to my zoom app if the extension is put in. No voicemail is recorded if extension number is not done even though it goes through the whole voicemail process and recording. Any help is greatly appreciated 

[Eliot]

Hi naturalkids24,

You have probably assigned your zoom phone number as your main company number.  This number is probably assigned to your auto receptionist.  You can change the auto receptionist routing of incoming calls to ring your extension, to ring a group of users (call queue) or some other options.  Since you are the administrator, sign in to zoom web portal.  The quick fix is:  goto Admin, phone system management, auto receptionists and edit (change) the route to option to route to user and select your extension name or number.  Please see screen shot below:

There are many things you can do with auto receptions including having (1) a greeting for normal business hours and route to a user’s extension and (2) a greeting for outside of business hours and route to voice mail, etc.

for more details, please see:

Managing auto receptionists

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061421

Managing the main company number and caller ID

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064090

Getting started with Zoom Phone (admin)

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060257

for a lot of excellent information on many of Zoom's offerings including Zoom Meetings, Phone, Team Chat, Webinars, and AI Companion, please see The Ultimate Zoom Cookbook, June 2024, authored by Patrick Kelley.  Zoom is on the one hand really great in that it is constantly enhancing is products and other the other hand, Zoom is not easy for all its users to keep up and use all these enhancements.  this book helps users to understand and use some of what great features Zoom has available.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[DannaC]

Were you able to accomplish this based on the reply below? I'm having the exact same problem and can't seem to figure this out. I was curious if you had any success!