Zoom Phone - Poly Handset

[asukeforth]

Hey everyone! We have some of the Poly phone handsets to accompany our Zoom phone and I wasn't sure if you guys had encountered the following issues and/or if anyone has a workaround! We've found that when you change the outbound caller ID in the Zoom client, the phone still won't make calls out from that number, even after resetting and seems bound by whatever settings it was given upon initial setup. Another thing we can't seem to figure out is how to transfer directly to a voicemail from the handset? All of these processes are so straight-forward in the Zoom client/web app, but not on the hardware! Any insight at all is very much appreciated!

[Eliot · Accepted solution]

hi asukeforth,

please see zoom support article which includes desk phone settings including outgoing caller ID.

Customizing line keys and positions settings (zoom.com)

You may also be interested in:

Quick start guide for Poly VVX series phones

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062214

Quick start guide for poly Edge-E series phones

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057919

Supported desk phone features

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[sparrow]

The desktop Zoom client doesn't sync caller ID modifications to desk phones. You can go into the keys and positions to switch between outbound caller ID's per line which is rather frustrating because every time you want to modify the caller ID, you have to go there. The alternative is to get a Zoom phone appliance like the Poly CCX series. These devices run the Zoom app natively and just like the desktop app, you can select the outbound caller ID on the fly.

[asukeforth]

Thank you both so much! I ended up figuring it out and both of you were right on point. I really appreciate it! 🙂