Resolved! Metered Calling Credit
Do you know where can we check the available calling credits? I am not able to see any quantity listed on the account – just the next renewal date. I want to make sure we do not run out.
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
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Resolved! Microsoft Teams/Outlook Presence Detection, and DND for incoming Zoom Phone Calls
I have Outlook/Exchange integration enabled.
Is it possible to automatically mute incoming Zoom phone calls when my Teams/Outlook status is set to Busy, Meeting, DND, Focusing, and other?
Voicemail Message Header
I have end-users that are in need of hearing the voicemail message header when calling in from a third party phone. For example a user that has a wireless phone that they cannot put the Zoom app on are wanting to be able to call into a Zoom voicemail box and listen to the voicemail messages which they can do however they want to be able to hear the voicemail message details like the date/time that the message was received. I've went thru the process to test and the system does not provide an option to listen to the voicemail message header. Is there a hidden option that the end-user can select to hear the header information? Or is there a setting somewhere that can be turned on to give the option of listening to the header information for a voicemail? Any information anyone could share with their experience on this issue would be greatly appreciated!
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New to ZOOM phone and trying not to completely HATE it- Need help
I cannot get this to work. There was no set up help from Zoom and you can't get them on the phone. I hate that auto receptionist crap that traps my callers with every incoming call. I hate the extension options, we don't have extensions in my office. The phone is supposed to ring and a live person picks up every time all the time in my office until this zoom phone has almost near killed my business and the personal touch we used to provide. I'm trying to maneuver through this but it's been a week now and no help from Zoom.
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Resolved! Zoom Phone trial is over, now how do I delete test imported contacts?
We are in the process of switching from Teams Voice to Zoom Phones and during the trial period, I imported 9 contacts to test the importing process. We will be linking our Office365 contacts when we go live but now I can't seem to get rid of these 9 contacts. I am also an admin for the Zoom account but I cannot find if there is an admin permission that I need to check in order to remove these contacts. Any help page I find on Zoom points me to the Contact Management section in my web portal but I don't even have that option, I can only see Personal Contacts. Any help would be appreciated!
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Changing the Default Line Key Label
By Default it looks like Zoom put in the label of a button to be "Username Extension". However some of the Yealink phones have smaller Line Key labels. Is there a way to change it in the provisioning template to say something like "LineKey1.Label.<Ext Name>" Thanks!
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Resolved! Live broadcasting in iPhone
Hello guys, Yesterday I entered zoom with my iPhone, and when I shared my screen to others, it asked if I want to do a Live Broadcasting. I did start broadcasting, as it wouldn't let me share my iPhone's screen without doing so, but when I did it showed me the color red around the clock on the top left side of iPhone (the color that shows whenever we do a screen recording). I wanted to ask if that means that the zoom recorded my screen sharing or it's just a color to remind me I'm screen sharing ? (and that it is NOT recording anything ?) I need to know this please. Thank you 🙂
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Resolved! Zoom text messaging history
Hi, Recently i noticed zoom text messaging history does not show up, i can see maximum one or 2 days history, earlier i was able to see it for as long back as i wanted to, strangely i can see the history on my phone but on my computer i see limited text message history, i am referring to the zoom phone texting/sms, not the chat messages for zoom. Any ideas why this is happening ? I dont see any setting for text message history Thanks Aneik
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Resolved! Using Zoom Phones within Outlook Desktop Application
If a person wanted to call someone from within the contacts section of their Outlook desktop application, is there a way to do it? It automatically wants to use Teams Voice but how do I get it to choose Zoom? It seems that the only option for the Outlook Desktop Zoom Plug-In is to either schedule a meeting or start an instant meeting.
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Resolved! How do I create a zoom phone hotline (number without a user or phone attached to it)?
Im looking to create a mailbox for our schools athletic dept where parents can be transferred to an extension.....which will put them into voicemail. We don't want the voicemail to be attached to a particular user. I can't seem to figure how to do this without attaching a user and device to it? I created a common phone but don't see how to attach voicemail to it and am not sure how a coach would call in and retrieve the messages either. Thanks for your help
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Community Champion Program
Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
