Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Another dumb question

We have VVX250's and 450's.  I set them to audio intercom and set up the users to intercom with.  However, when I try to intercom from one of them to another it just rings and never goes to the speaker.  Any suggestions?

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Reject incoming calls while using zoom app

We have recently set up a zoom office number/landline and are really happy about the many features we have available.The only issue is, when I accept a zoom call and are talking on my mobile using the zoom app and then receive a mobile call in additi... Show more

We have recently set up a zoom office number/landline and are really happy about the many features we have available.

The only issue is, when I accept a zoom call and are talking on my mobile using the zoom app and then receive a mobile call in addition, the zoom call gets interrupted. 

Is there any way I can set up that incoming mobile calls are stopped when I'm already on a zoom call - these zoom calls are NOT scheduled zoom calls, they come in randomly over the day and I need a setting which stops incoming mobile calls the second I accept a zoom call.

Thanks for any advice in advance!


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Sending reminders to clients via sms

Is there a way to scan google calendars and then send reminders to clients via text(sms) that an event is about to happen?

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License required for Call Queue Alert Notifications

Just wanted to share since the December release notes did not mention needing a Pro Pack license for this feature. If you are trying to enable this feature, you need at least one pro pack license account wide for it to work.

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Resolved! Call Queue Opt Out Code Dialog Box Not Appearing

Hello, We have users part of the same set of call queues that are not presented with the Opt Out Code dialog box. The users are simply able to toggle out (of all queues, not talking about specific queues, only all) without selecting an opt out reason... Show more

Hello, 

 

We have users part of the same set of call queues that are not presented with the Opt Out Code dialog box. The users are simply able to toggle out (of all queues, not talking about specific queues, only all) without selecting an opt out reason. 

 

This is only an issue for a subset of the users and we cannot figure out why. 


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Failed warm transfers - Zoom PowerPak

One of my users is having numerous failed warm transfers. No real data in the phone logs. Simply says call connected. Our front desk gets a call, does a warm transfer via the Zoom app. Gets a "transfer failed" and the person is still in their call qu... Show more

One of my users is having numerous failed warm transfers.  No real data in the phone logs.  Simply says call connected.

 

Our front desk gets a call, does a warm transfer via the Zoom app.  Gets a "transfer failed" and the person is still in their call queue. 

 

Again, logs show no indications of problems. 

 

 


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When will completed calls appear in Call Log API

How long after a call completes will it appear in the Call Log API?

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Resolved! What can Admins See on Reports?

As an admin, can I read chat messages sent through the zoom from employee to employee? Our employees each have their own phone extension and use it to call customers. I'm not referring to this for during zoom meetings but more as instant messaging wi... Show more

As an admin, can I read chat messages sent through the zoom from employee to employee?  Our employees each have their own phone extension and use it to call customers.  I'm not referring to this for during zoom meetings but more as instant messaging within the zoom interface.  Am I able to see call log history?  How long is call log history available?  Is this only available with certain plans?


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Identifying Internal Calls in CallLog

Which field and values in the CallLog do we use to identify Internal calls? Off-net vs on-net?

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Charge and Rate in CallLog Endpoint

There is no consistent pattern how calls are charged/rated in the CallLog endpoint. There are charge and rates reported for some No Answer, zero duration calls and no charge/rate for other No Answer, zero duration calls. Why are some calls priced, an... Show more

There is no consistent pattern how calls are charged/rated in the CallLog endpoint. There are charge and rates reported for some No Answer, zero duration calls and no charge/rate for other No Answer, zero duration calls. Why are some calls priced, and others aren't for the same type of call? What is the logic behind the Charge/Rate fields in the CallLog endpoint? 


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