About kmateze

kmateze · 2022-03-09 01:49 PM

Hello, We have a call queue setup with an associated call queue voicemail audio file. If we try to transfer a caller directly to the call queue voicemail, we encounter the system default voicemail (I can tell it is system default based upon the voice...

kmateze · 2022-03-07 12:51 AM

Hello, We have users part of the same set of call queues that are not presented with the Opt Out Code dialog box. The users are simply able to toggle out (of all queues, not talking about specific queues, only all) without selecting an opt out reason...

kmateze · 2022-04-01 04:16 PM

Thanks @HuckFinn-ZP . I was thinking I would update this group before resolving this ticket as they are Zoom support team is still working on it?

kmateze · 2022-03-11 01:37 PM

Typing on my phone, my sentence is unclear above. If you do direct transfer to voice-mail user gets default voice-mail instead of call queue voice-mail.

kmateze · 2022-03-11 01:36 PM

Thanks @HuckFinn-ZP for the info! I just want to share that my current configuration if you do a blind transfer the call queue voice-mail is actually encountered. It is only if you do the direct transfer to voice-mail. Additionally, if you do a warm ...

kmateze · 2022-03-11 05:47 AM

#13779245.

kmateze · 2022-03-10 02:56 PM

Hi! Thanks @FORE-Craig and @zac2021 . For continuity I have also included my screenshots to demonstrate that my config appears to be correct and yet experiencing the behavior earlier stated. I will also open a support ticket.

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Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail

Call Queue Opt Out Code Dialog Box Not Appearing

Re: Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail

Re: Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail

Re: Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail

Re: Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail

Re: Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail

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User Statistics

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Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail

Call Queue Opt Out Code Dialog Box Not Appearing

Re: Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail

Re: Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail

Re: Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail

Re: Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail

Re: Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail