kmateze
Explorer
Explorer
since ‎2022-03-07
‎2022-05-23

User Statistics

  • 7 Posts
  • 0 Solutions
  • 1 Likes given
  • 5 Likes received
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User Activity

Default Voicemail Heard Instead of Call Queue Voicemail When Transferring Directly To Voicemail

2022-03-09 01:49 PM
Hello, We have a call queue setup with an associated call queue voicemail audio file. If we try to transfer a caller directly to the call queue voicemail, we encounter the system default voicemail (I can tell it is system default based upon the voice...

Call Queue Opt Out Code Dialog Box Not Appearing

2022-03-07 12:51 AM
Hello, We have users part of the same set of call queues that are not presented with the Opt Out Code dialog box. The users are simply able to toggle out (of all queues, not talking about specific queues, only all) without selecting an opt out reason...
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