Hello, I have an ongoing issue for users I support. Multiple users report their iOS Zoom App either drops calls, doesn't ring then shows a missed call, or when dialing out the call just ends. I have made sure to sign them out and back in, made sure cellular service is enabled for calls and same with WiFi, upgraded to the latest version of the app, and it doesn't seem to make a difference if they are in the office, at home, or using WiFi or cellular data. Any help would be greatly appreciated. 

I downloaded the latest version of Zoom on Monday. I noticed that my personal version (app) is the newest version now. However, when I go to attend classes- which is just a link via Canvas, I no longer can use my computer audio headset. When I go to test, zoom freezes. Could this be because the school's version is not the most up to date? This was happening before as well, I was able to restart and it would work. 

My team members are having reoccurring issues of their calls muting or dropping if they are still using their zoom phone app and go into safari to search for something. The only way they have found to fix this is by hanging up on the client and calling them back- this is not something sustainable for us. Any recommended solutions?

     I live in New Hampshire, but there is a client who lives in the US Virgin Islands (St. Croix). They want to join our meeting in the United States, but there is no international number for the US Virgin Islands. Does anyone know the international number that will create this link?

I have  zoom united Pro - Meetings & Chat plus Phone service.  When I am in conference call, I cannot accept the phone call and need to allow the other person to keep the voice message. 

Is there anyway I can accept the phone call and still in the conference call (Zoom meeting) ?

2nd question

If I take additional local phone number or toll free number ($60 per year) , can  I  accept the phone call  from toll free number and still in the conference call (Zoom meeting) .  

If I use  another device (phone) to accept the call from my toll free number , can I still be in zoom meeting ?

3rd question

Is there additional fees for toll free number (compared to additional  local number)  ?

Thanks & regards