Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard
View all

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! How to cancel automatic background noise suppression on dial phone

We use for our meeting, a polycom dial phone. It's very uselful for a big meeting room. Everybody can hear and speak whatever the distance of the phoneBy using dial phone solution, the automatic background noise suppression is activated. In this case... Show more

We use for our meeting, a polycom dial phone. It's very uselful for a big meeting room. Everybody can hear and speak whatever the distance of the phone

By using dial phone solution, the automatic background noise suppression  is activated. In this case the voice is chopped.

I did not see any option to remove this "automatic background noise suppression".

There is some hotkey to use on the dial?

Thank you for your help

Patrick

 


Show less

reply-icon Latest Reply - 

Desk Phone Extension Name Resolution?

We're new to Zoom phone and it's been great but there's one thing my users have been asking about, We have Polycom VVX311s and with our previous provider when you dialed an extension it would resolve the extension and display the NAME of the person y... Show more

We're new to Zoom phone and it's been great but there's one thing my users have been asking about, We have Polycom VVX311s and with our previous provider when you dialed an extension it would resolve the extension and display the NAME of the person you were calling. I dont know if this is something that's pushed to the phone by the provider or if it's a setting on the phone itself. It's not a huge deal, but multiple users have brought this up. When they dial an extension it's nice to know you got the right person and you didn't misdial. 


Show less

reply-icon Latest Reply - 

Common Area Phone

Hi! My employer would like to add our common area phone to the company directory or the company contacts in Zoom. Any suggestion on how to do that?

reply-icon Latest Reply - 

Resolved! Disabling Call Notifications in Zoom App for Windows?

Most of our office uses their Poly desk phones. A lot of people have asked if there was a way to disable call notification in the windows app because they wont be answering via the computer. We still want people logged in because we need the instant ... Show more

Most of our office uses their Poly desk phones. A lot of people have asked if there was a way to disable call notification in the windows app because they wont be answering via the computer. We still want people logged in because we need the instant message feature. 

 

Thanks


Show less

reply-icon Latest Reply - 

Computer and Telephone Audio

I need to create a meeting with telephone dial-in options but my settings do not give me an option for "computer and telephone audio". I am only able to check "computer audio". How do I enable this?

reply-icon Latest Reply - 

Incoming calls from landlines

We went live on Zoom Phone a week ago.  We are having problems getting incoming calls from land lines into Zoom Phone - they continue to go through our previous provider's equipment.  Has anyone else had this problem after conversion?

reply-icon Latest Reply - 

Resolved! Rest pin for Polycom?

I have a Polycom phone provisioned in Zoom. Since it is no longer configured on our PBX, so how do I reset the pin?

reply-icon Latest Reply - 

Resolved! Receiving calls outside set business hours

What are folks using Zoom Phone doing for those instances when calls must be received outside the commonly set business hours? There will always be a case when calls must be answered outside the hours of a standard workday. Are users forced to reset ... Show more

What are folks using Zoom Phone doing for those instances when calls must be received outside the commonly set business hours?   There will always be a case when calls must be answered outside the hours of a standard workday.

 

Are users forced to reset the hours set on their account to accommodate this?  I'm not seeing any other way but hope I'm missing something simple.

Thanks!


Show less

reply-icon Latest Reply - 

Apex and Frontier

Got a call from someone who claimed they were with APEX and working for Frontier communications.  Since I don't have Frontier my scam radar kicked in.     How do I protect myself from a possible slammer trying to port my phone numbers?

reply-icon Latest Reply - 

Resolved! Assigning Phone Numbers via API

I am trying to test the process for assigning phone numbers to users via API, but I am not having success. When I try using postman "200 OK" response with nothing in the body. Attached are screen shots of what I am sending. Anyone able to spot what I... Show more

I am trying to test the process for assigning phone numbers to users via API, but I am not having success. When I try using postman "200 OK" response with nothing in the body. 

 

Attached are screen shots of what I am sending. Anyone able to spot what I am doing wrong or can send an example of a successful post?

 

Note: other API calls are working as expected. 

 


Show less

reply-icon Latest Reply - 

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion